Images disappeared, menu on one side of site disabled

Hello,

Seasons Greeting to all.

About 3 months ago we contacted a provider on Fiverr to help with speeding up our site’s incredibly slow loading time. They installed WP Rocket and Imagify and made some other adjustments. The site loaded noticeably faster and everything seemed good until a week ago when we noticed that most or all of the images have disappeared. They are still in the theme (Divi) but not visible on the slider on either the English or Japanese sides of the site.

I attempted to turn off the wp rocket and it advised me to try safe mode first. I did so and the images on the english side came back, but not the Japanese side. I checked back a day or two later and the images on the English side disappeared again. The menu control on the Japanese side also seems to have stopped working.

I should note that go daddy confirmed over the phone that it looks like a plugin issue as go daddy’s firewall also provides caching and image optimization which may provide problems.

Any assistance would be appreciated. The site is a critical part of our survival and things have been hit hard with the downturn in the economy.

Thanks in advance for any help.

e

P.S. At the top of the page i was advised: “Looking for help with a specific theme or plugin? Don’t post here – instead, head to the theme or plugin’s page and find the “View support forum” link to visit the theme or plugin’s individual forum.”

I have searched the Plugins page for a link that states “view support forum” but could not find it so i am posting our need for help here. Apologies if posting here somehow breached protocol.

The page I need help with: [log in to see the link]