On Hold Payment

  • Resolved mnppdt28

    (@mnppdt28)


    3 years, 11 months ago

    Hi,

    Can you let us know what this order note means pls? https://prnt.sc/wc1stt

    This website has captured feature where our client can manually capture the payment. However, they encountered On Hold status. We are not sure if this needs to be captured or not. Kindly give us light.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi there,

    This note indicates that the payment has been authorized and that the shop administrator is now able to capture it from the PayPal dashboard.

    The status of the order has changed from “Pending Payment” to “On Hold” to differentiate it from the orders that are still pending for its payment (for example if they use bank transfer).

    At first sight, everything seems ok, so you can just go ahead and capture this payment.

    Thanks

    Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    Hi there ??

    We’ve not heard back from you in a while, so I’m marking this thread as resolved.

    Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.

Viewing 2 replies - 1 through 2 (of 2 total)
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