Email Magic Tag Shows Incomplete Info

  • Resolved kpflueger

    (@kylepflueger)


    3 years, 11 months ago

    Greetings,

    The email notification that we receive when a new user registers shows incomplete info. Specifically, the {submitted_registration} tag is not pulling in the information provided in the form.

    Instead I end up with:

    Date Submitted: (empty)
    Form: (empty)

    Any assistance or guidance is appreciated.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Contributor Champ Camba

    (@champsupertramp)

    Hi @kylepflueger

    Sorry for the late response. Could you please tell us what version of UM you’ve installed on your site?

    Regards,

    Thread Starter kpflueger

    (@kylepflueger)

    Hi Champ,

    We are running version 2.1.15 of the Ultimate Member Plugin and version 5.6 of WordPress.

    In addition to the issue as described in the original post, I have also tried setting up the email to use individual {usermeta:meta_key} but the only data that comes through in the email when using this method is the username and user email.

    This leads me to believe the issue is specifically related to the custom fields in the signup form.

    Thanks in advance for any assistance!

    Thread Starter kpflueger

    (@kylepflueger)

    Hi @champsupertramp,

    Just checking in to see if you’d had a chance to review my last comment? Thank you in advance!

    Plugin Contributor Champ Camba

    (@champsupertramp)

    Hi @kylepflueger

    Sorry for the late response.

    Could you please contact us via [email protected] so we can do a further investigation?

    Regards,

    Plugin Contributor Champ Camba

    (@champsupertramp)

    Hey there!

    This thread has been inactive for a while so we’re going to go ahead and mark it Resolved.

    Please feel free to re-open this thread by changing the Topic Status to ‘Not Resolved’ if any other questions come up and we’d be happy to help. ??

    Regards,

    Thread Starter kpflueger

    (@kylepflueger)

    Hi @champsupertramp,

    I sent an email regarding this issue on the 14th of January to the address provided in a previous comment. Please confirm that this was received as we are still experiencing this issue and I’d like to find a resolution ASAP. Thank you!

    Plugin Contributor Champ Camba

    (@champsupertramp)

    Hi @gowthamv29

    Sorry for the late response.

    Could you please tell us if you’re still having issues? Please try submitting an email again and include this topic in the email: [email protected]

    Feel free to re-open this thread by changing the topic status to “Not resolved” so that we can get back to you.

    Regards,

Viewing 7 replies - 1 through 7 (of 7 total)
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