• Resolved wphilfe

    (@wphilfe)


    Hi there,

    I am currently having an important issue with WooCommerce. In our store we need to update prices for several products. After i change the price in Product Settings and click on “Save” or “Publish” the new price will not be saved.

    Also when adding a new product i cannot save any price for unknown reason.

    Any help would be much appreciated.

    Status-Report:

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://meinrollgeruest.de
    Site address (URL): https://meinrollgeruest.de
    WC Version: 4.8.0
    REST API Version: ? 4.8.0
    WC Blocks Version: ? 3.8.1
    Action Scheduler Version: ? 3.1.6
    WC Admin Version: ? 1.7.3
    Log Directory Writable: ?
    WP Version: 5.6
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: de_DE
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.2.33-nmm1
    PHP Post Max Size: 200 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 3000
    cURL Version: 7.58.0
    OpenSSL/1.1.1
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.28-nmm1-log
    Max Upload Size: 200 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
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    avia_framework_post: 9
    blocks: 2
    custom_css: 1
    custom-css-js: 4
    document_template: 10
    invoice: 13075
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    Germanized für WooCommerce Pro: von vendidero – 3.1.1
    Germanized für WooCommerce: von vendidero – 3.3.3
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    WooCommerce Rental & Bookings System: von RedQ Team – 10.0.5
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    WordPress Importer: von wordpressdotorg – 0.7
    Yoast SEO Premium: von Team Yoast – 15.5
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    WP Downgrade | Versionsvorgabe: von Reisetiger – 1.2.2
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    WP Wartungsmodus: von Designmodo – 2.3.0
    WP Rocket: von WP Media – 3.8.0.1
    WP Activity Log: von WP White Security – 4.1.5.1
    WP SMTP: von Yehuda Hassine – 1.2.1
    WP All Import - WooCommerce Add-On Pro: von Soflyy – 3.2.5
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    YITH WooCommerce Wunschliste: von YITH – 3.0.17
    
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    Decimal Separator: ,
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    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
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    rated-2 (rated-2)
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    Warenkorb: #2731 - /warenkorb/
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    Mein Konto: #2733 - /mein-konto/
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    Name: Enfold
    Version: 3.8.4
    Author URL: https://www.kriesi.at
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    ### Templates ###
    
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    enfold/woocommerce/checkout/thankyou.php
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    enfold/woocommerce/content-single-product.php
    enfold/woocommerce/loop/loop-start.php
    enfold/woocommerce/single-product/add-to-cart/variable.php
    enfold/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
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    enfold/woocommerce/single-product/product-thumbnails.php
    
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Viewing 3 replies - 1 through 3 (of 3 total)
  • Hi!

    Thanks for reaching out!

    Are you getting any error messages when you try and update products or add new ones? If so, what does that message say?

    I see your site’s WooCommerce Database appears to be out of date. Can you please try updating your site’s Database? You should see a large banner on the main WooCommerce Dashboard screen at WP-Admin > WooCommerce with a button to update the database.

    I also see that you’ve got quite a few plugins active and installed. It’s possible that one or more of these plugins is interfering and causing a conflict.

    Can you please try deactivating all other plugins except WooCommerce itself and seeing if you’re still unable to change product prices? If after deactivating all other plugins you’re able to change prices, that means there is a plugin conflict.

    To find the source of the conflict you’ll want to reactivate your other plugins one by one, until the issue returns. When that happens, you’ll know the most recently activated plugin is the likely culprit.

    Best,

    Thread Starter wphilfe

    (@wphilfe)

    Hi,

    Thanks a lot for quick response.

    No, I haven’t got any error messages. However, it looks like a recently installed Plugin caused the issue. Thanks for the hint.

    One last question: You’re right that WC-Database-Version does not match with my installed WooCommerce Version. Unfortunately the large (i know which one you mean) does not appear. Is there any other way to start database update process manually in WP Admin?

    Best,

    Is there any other way to start database update process manually in WP Admin?

    Under WooCommerce > Status > Tools, find this row and run it:

    https://d.pr/i/CUf6YX/XUEpynb2M8

    That should do it! ??

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Cannot update prices for Products’ is closed to new replies.