Additional price in parentheses
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Hi,
The price popup on a variable product’s page has ‘(+49.00)’ beside one of the variation prices. What does this mean, where is it designated, and how do I remove it?
Thanks,
JeffThe page I need help with: [log in to see the link]
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Hey @jhdean,
Generally that additional cost means that there is an increase from the base cost, such as with an add-on fee. The price for that variation seems to be actually showing as $59, so if you aren’t sure where that is coming from, I would suggest seeing if it still shows up that way if all plugins are deactivated except WooCommerce (ideally on a staging copy of the site, rather than the live site). If that “(+49.00)” goes away, slowly reactivate the plugins again until it shows up to determine the source.
Thanks Shaun,
Is there a place in the product editor, or Woocommerce in general, where the add-on might be specified?
Jeff
Hey Jeff,
Would it be possible to share a copy of your site’s System Status Report in this thread so I can try and help identify the source? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.?Once you’ve done that, paste it here in your response.
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Hey @jhdean,
Thanks for sharing! Based on what is shown in that Status Report, it doesn’t seem like an add-on plugin. What I would suggest doing is first backing up the site and then creating a staging copy of it to do some updates (so that it doesn’t potentially cause other issues with the live site).
The site is using WooCommerce version 4.8.0, however, the WooCommerce Database Version is still on 4.3.2. You can update the database version by going to the **WooCommerce > Status > Tools** page and clicking the “Update database” button there.
Additionally, it looks like your theme has some updates available as well (Parent Theme Version: 2.2.1 – 2.3.1 is available).
If updating doesn’t resolve the issue, I’d suggest trying conflict testing (as outlined in this doc).
Let me know how it goes.
Hey @jhdean,
Since I haven’t heard anything in a while, I’m going to go ahead and close this thread. However, if you need further assistance, please feel free to open a ticket on the WooCommerce.com > My Account > Support page (and provide a link to this thread). Thanks!
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