Site unreachable after install 2FA

  • Resolved Dutchottie

    (@dutchottie)


    3 years, 10 months ago

    Hi,
    To shore up the protection of our site I wanted to install 2FA using the Google Authenticator app. So I installed your software. Logged in. Entered the code to activate the 2FA using the Google app. Saved the recovery codes. Then nothing!
    I cannot access our site anymore! Not as a visitor to the root address nor as the admin via de wp-admin page. Both time out.
    Can you help me getting back access and making the plug-in work properly?
    I can access the site via FTP and make manual changes to the WP install or restore a backup of just before installing the plug-in.

    Thanks

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author miniOrange

    (@cyberlord92)

    Hi @dutchottie,
    Please use these steps to get immediate access to your admin account?Locked?Out??Video?Guide. Regarding the issue, we can look into it over the screen share in your environment.?Can you please raise a support ticket using the plugin so that our developers can directly look into it? You can also send a query using the following link:?Contact Us??
    Thank you

    Plugin Author miniOrange

    (@cyberlord92)

    Hi @dutchottie,

    Please let us know if that worked for you.

    If you need any assistance regarding this you can always reach out to us.

    For now, I am marking this ticket as resolved if you have any concerns feel free to reopen it.

    Thank you

Viewing 2 replies - 1 through 2 (of 2 total)
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