Confirmation Emails Don’t Send

  • Resolved meredithgrace

    (@meredithgrace)


    4 years, 1 month ago

    Hi,

    It looks like the form is submitting as we are getting confirmation emails of form submissions however when we test the form we don’t receive the intended confirmation email subscribers are supposed to see when they submit the form. How can we fix this?

    Thanks!

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hey there, @meredithgrace! Happy to help ??

    How are you testing this? Are you using a different email address when you submit the form as a respondent? You might run into issues if the send a receive email address are the same.

    Let us know!

    Thread Starter meredithgrace

    (@meredithgrace)

    Hi,

    I have been testing by sending to another of my email addresses and I receive the notification of submission in my inbox but never receive the confirmation email at the address which I used to register.

    Thread Starter meredithgrace

    (@meredithgrace)

    I have also tested with other email addresses of colleagues and they have not received confirmation emails either.

    Got it!

    Troubleshooting email issues is a bit of a guessing game — to help us speed up the process, would you export your form, and share it with us at support(at)thethemefoundry(dot)com? We’ll import it on our setups and take a look under the hood.

    To export your form:

    1. Head over to HappyForms → Settings.
    2. In the Import and Export section, select Export a form (.xml).
    3. Click Download Export File.

    Finally, attach the export file to your email message.

    Let us know!

    We’re going to wrap this one up. If you still need a hand, please open a new topic and we can continue this chat ??

Viewing 5 replies - 1 through 5 (of 5 total)
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