Bookly & WPML

  • Resolved tezalsec

    (@tezalsec)


    4 years, 1 month ago

    Hi,

    I am exploring Bookly and its support by WPML, but I can not figure out how the Bookly form detects when it should be translated?
    I fully understand the procedure of translating strings and such, as described here: https://support.booking-wp-plugin.com/hc/en-us/articles/203600092-Translate-Booking-Form-via-WPML . I see a lot of bookly’s string in the string list.

    However, nothing happens when I switch my page, in which the bookly form is included through a shortcode, to the second language.

    My website has the Dutch language as primary, and English as secondary language. Both languages seems supported fine, but the actual switch towards English isn’t fired. Am I missing something here?
    Is the use of the shortcode not sensitive to the switch of language of the page it is in? I should add I am using Elementor’s text editor to place my shortcode, and the booking form renders fine.

    Please help. Thanks.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Bookly

    (@ladela)

    Hello,

    Thank you for your message.

    Please, get in touch with us directly via our website and send us your WP admin panel access so we can check the settings.

    Thread Starter tezalsec

    (@tezalsec)

    Hi,

    I should say I am not yet a paying customer, and unfortunately I can not give access to the website admin panel.

    I am seriously considering buying it shortly. Are there any pointers you can give me to what fires the translation of the bookly form?

    Should it just work, when having placed the following shortcode in the editor: [bookly-form staff_member_id=”1″] , and using the WPML language switcher?

    I tested it outside of Elementor, and it is the same, so it is not caused by Elementor.

    Thank you for any help you can give me.

    Thread Starter tezalsec

    (@tezalsec)

    Ok, I see what the problem is now.

    It DOES get fired into the translation. But taking a closer look at the string translations page, Bookly plugin apparently just dumped all the dutch strings into the english strings, so when switching language it just shows dutch strings in both scenarios.

    And on the string translations page it is suggesting me to translate these into the dutch string using english words… A mixup that should be reverted.

    How do I correct this? Is there a reset option to this?

    Plugin Author Bookly

    (@ladela)

    Hello, we’d love to help you here but we can’t. We are restricted from providing any support for the PRO version here. For PRO or commercial product support please contact us directly on our site with this ticket number 144341. This includes any pre-sales topics as well. I am sure we will have no problem supporting you on our own site. Many thanks!

    Thread Starter tezalsec

    (@tezalsec)

    Hi, where did I say this is about the pro version? ?? It is about the free version, I made 2 references to that in the comments before.

    Just hoping for some pointers. Thanks.

    Plugin Author Bookly

    (@ladela)

    Hello,

    Thank you for your message.

    We provide support for the free version as well.

    We can’t tell your for sure what the problem is as we need to check the settings in your WP admin panel. So please, contact us directly on our website.

Viewing 6 replies - 1 through 6 (of 6 total)
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