Paypal payment please try again error
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When I try to pay with paypal on the checkout page, paypal gives me an error saying “Things don’t appear to be working at the moment. Please try again later.” I have disabled all plugins except for woocommerce and elementor. I am using the OceanWP theme.
The page I need help with: [log in to see the link]
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Hi there,
In order to troubleshoot this further, please share a copy of your status report as found under **WooCommerce > Status**. Also, can you share a copy of the PayPal debug log found at **WooCommerce > System Status > Logs** (Assuming debug logging was enabled in the PayPal payment method settings at the time the transaction took place).
Thanks!
Hi,
This is the status report:
### WordPress Environment ### WordPress address (URL): https://www.townssecurity.com.au Site address (URL): https://www.townssecurity.com.au WC Version: 4.9.1 REST API Version: ? 4.9.1 WC Blocks Version: ? 4.0.0 Action Scheduler Version: ? 3.1.6 WC Admin Version: ? 1.8.3 Log Directory Writable: ? WP Version: 5.6 WP Multisite: – WP Memory Limit: 1 GB WP Debug Mode: – WP Cron: ? Language: en_AU External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.3.26 PHP Post Max Size: 512 MB PHP Time Limit: 120 PHP Max Input Vars: 1000 cURL Version: 7.74.0 OpenSSL/1.1.1i SUHOSIN Installed: – MySQL Version: 5.7.23-23 Max Upload Size: 512 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? ### Database ### WC Database Version: 4.9.1 WC Database Prefix: wp_ Total Database Size: 62.60MB Database Data Size: 60.66MB Database Index Size: 1.94MB wp_woocommerce_sessions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_order_items: Data: 0.01MB + Index: 0.01MB + Engine MyISAM wp_woocommerce_order_itemmeta: Data: 0.07MB + Index: 0.06MB + Engine MyISAM wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_actions: Data: 0.05MB + Index: 0.11MB + Engine InnoDB wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_comments: Data: 0.02MB + Index: 0.02MB + Engine MyISAM wp_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_nextend2_image_storage: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_nextend2_section_storage: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_nextend2_smartslider3_generators: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_nextend2_smartslider3_sliders: Data: 0.01MB + Index: 0.00MB + Engine MyISAM wp_nextend2_smartslider3_sliders_xref: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_nextend2_smartslider3_slides: Data: 0.01MB + Index: 0.00MB + Engine MyISAM wp_nf3_actions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_nf3_action_meta: Data: 0.05MB + Index: 0.00MB + Engine InnoDB wp_nf3_chunks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_nf3_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_nf3_field_meta: Data: 0.44MB + Index: 0.00MB + Engine InnoDB wp_nf3_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_nf3_form_meta: Data: 0.05MB + Index: 0.00MB + Engine InnoDB wp_nf3_objects: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_nf3_object_meta: Data: 0.17MB + Index: 0.00MB + Engine InnoDB wp_nf3_relationships: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_nf3_upgrades: Data: 0.04MB + Index: 0.00MB + Engine MyISAM wp_options: Data: 2.95MB + Index: 0.11MB + Engine MyISAM wp_pmxe_exports: Data: 0.01MB + Index: 0.00MB + Engine MyISAM wp_pmxe_google_cats: Data: 0.26MB + Index: 0.05MB + Engine MyISAM wp_pmxe_posts: Data: 0.03MB + Index: 0.01MB + Engine MyISAM wp_pmxe_templates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_postmeta: Data: 48.49MB + Index: 0.48MB + Engine MyISAM wp_posts: Data: 6.71MB + Index: 0.13MB + Engine MyISAM wp_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_social_users: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_termmeta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM wp_terms: Data: 0.00MB + Index: 0.02MB + Engine MyISAM wp_term_relationships: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_term_taxonomy: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_um_metadata: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_usermeta: Data: 0.36MB + Index: 0.04MB + Engine MyISAM wp_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_product_meta_lookup: Data: 0.03MB + Index: 0.06MB + Engine MyISAM wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_yith_wcwl: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_yith_wcwl_lists: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_yoast_indexable: Data: 0.22MB + Index: 0.11MB + Engine InnoDB wp_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_yoast_seo_links: Data: 0.02MB + Index: 0.01MB + Engine MyISAM wp_yoast_seo_meta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM ### Post Type Counts ### attachment: 204 blocks: 3 custom_css: 5 customize_changeset: 22 elementor_library: 13 elementor-hf: 3 envato_kits: 9 featured_item: 8 mc4wp-form: 1 nav_menu_item: 25 nf_sub: 11 oceanwp_library: 3 page: 35 popup_theme: 6 post: 6 product: 12 revision: 1155 ris_gallery: 1 seedprod: 1 shop_order: 65 shop_order_refund: 2 um_directory: 1 um_form: 3 wpforms: 4 ### Security ### Secure connection (HTTPS): ? Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates. Hide errors from visitors: ? ### Active Plugins (5) ### Elementor Pro: by Elementor.com – 3.0.9 Elementor: by Elementor.com – 3.0.16 Elementor - Header, Footer & Blocks: by Brainstorm Force Nikhil Chavan – 1.5.6 MC4WP: Mailchimp for WordPress: by ibericode – 4.8.1 WooCommerce: by Automattic – 4.9.1 ### Inactive Plugins (9) ### Duplicate Page: by mndpsingh287 – 4.3 Maintenance: by WebFactory Ltd – 3.99 Ocean Extra: by OceanWP – 1.7.0 Smush: by WPMU DEV – 3.8.2 Ultimate Member: by Ultimate Member – 2.1.15 UpdraftPlus - Backup/Restore: by UpdraftPlus.Com DavidAnderson – 1.16.46 W3 Total Cache: by BoldGrid – 2.0.1 WPScan: by WPScan Team – 1.14.3 Yoast SEO: by Team Yoast – 15.6.2 ### Must Use Plugins (3) ### Endurance Browser Cache: by Mike Hansen – 0.4 Endurance Page Cache: by Mike Hansen – 2.0.5 SSO: by Garth Mortensen Mike Hansen – 0.3 ### Settings ### API Enabled: ? Force SSL: – Currency: AUD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: #6005 - /shop/ Cart: #69 - /cart/ Checkout: #70 - /checkout/ My account: #71 - /my-account/ Terms and conditions: #8967 - /terms-conditions/ ### Theme ### Name: OceanWP Version: 2.0.2 Author URL: https://oceanwp.org/about-me/ Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ? ### Templates ### Overrides: oceanwp/woocommerce/cart/mini-cart.php oceanwp/woocommerce/content-single-product.php oceanwp/woocommerce/loop/loop-start.php oceanwp/woocommerce/single-product/title.php ### Action Scheduler ### Complete: 72 Oldest: 2021-01-13 09:17:01 +1100 Newest: 2021-01-20 17:20:31 +1100 Pending: 2 Oldest: 2021-01-21 12:14:30 +1100 Newest: 2021-01-27 09:18:17 +1100This is the paypal log:
2021-01-20T22:08:04+00:00 INFO Generating payment form for order 9270. Notify URL: https://www.townssecurity.com.au/wc-api/WC_Gateway_Paypal/
2021-01-20T22:08:04+00:00 INFO PayPal Request Args for order 9270: Array
(
[cmd] => _cart
[business] => [email protected]
[no_note] => 1
[currency_code] => AUD
[charset] => utf-8
[rm] => 2
[upload] => 1
[return] => https://www.townssecurity.com.au/checkout/order-received/9270/?key=wc_order_Pe7oH7fwxu6vr&utm_nooverride=1
[cancel_return] => https://www.townssecurity.com.au/cart/?cancel_order=true&order=wc_order_Pe7oH7fwxu6vr&order_id=9270&redirect&_wpnonce=2a4d419872
[image_url] =>
[paymentaction] => sale
[invoice] => WC-9270
[custom] => {“order_id”:9270,”order_key”:”wc_order_Pe7oH7fwxu6vr”}
[notify_url] => https://www.townssecurity.com.au/wc-api/WC_Gateway_Paypal/
[first_name] => ***
[last_name] => ***
[address1] => ***
[address2] => ***
[city] => ***
[state] => ***
[zip] => ***
[country] => ***
[email] => ***@***
[night_phone_a] => ***
[night_phone_b] => ***
[address_override] => 0
[no_shipping] => 0
[tax_cart] => 1.91
[shipping_1] => 15.00
[item_name_1] => EM Card (Thick)
[quantity_1] => 2
[amount_1] => 2.03
[item_number_1] => TW-01
[bn] => WooThemes_Cart
)Thanks,
Hello, can I get a reply regarding this issue please?
Also, the shop should mostly accept payment in Australian Dollars, would this be the source of the issue for paypal? If so, is there a way to pay with Australian dollars with methods like visa cards or paypal?
- The topic ‘Paypal payment please try again error’ is closed to new replies.
