Cannot update products since last update

  • Resolved GeoffreyCRM

    (@geoffreycrm)


    3 years, 10 months ago

    I have just updated my website to WooCommerce Version 4.9.1. Since this update I have had an issue with updating products and plugins. When I change the text or variations of a product and click update the little wheel spins round until the connection times out and I get the message: There has been a critical error on this website. Please check your site admin email inbox for instructions.

    The same happens when I try to deactivate or delete a plugin – nothing happens and then the connection times out. I have changed from the Storefront theme to others and the same thing happens when I am using these themes.

    The WordPress log says that the issue is with the WooCommerce plugin itself. I have no idea what to do to resolve things other than trying to roll back to an earlier version of WooCommerce which didn’t have this issue.

Viewing 15 replies - 1 through 15 (of 42 total)

  • I have the exact same problem
    Even if I rollback WooCommerce it makes no difference

    Delete WooCommerce and I can edit plug-ins

    Reinstall it’s still the same – can’t edit product pages and plugins can’t be enabled/disabled

    Fatal error: Maximum execution time of 30 seconds exceeded in ………..etc

    Is there a fix for this?

    • This reply was modified 3 years, 10 months ago by staffordchris.

    Same issues. What’s more, they are persisting after reversion to WooC 4.8

    I’ve seen this issue on 4.7, 4.8 and 4.9 – rolling back the plugin version doesn’t work either.

    One thing that I am seeing when running a trace on a request like this is that there’s a request to 192.0.66.5 IP and an update to the table wp_options using an INSERT INTO statement.

    This option is constantly updated wc_remote_inbox_notifications_specs in a never-ending loop.

    It seems that setting this option’s “autoload” setting to “no” fixes product updates.
    Updating Woo’s database doesn’t help either.

    I used this query to pull the option from the database:
    SELECT * FROM wp_options WHERE option_name = 'wc_remote_inbox_notifications_specs'

    Then I updated the “autoload” setting to “no” from “yes”.

    • This reply was modified 3 years, 10 months ago by sleuthbuilder.
    • This reply was modified 3 years, 10 months ago by sleuthbuilder.
    • This reply was modified 3 years, 10 months ago by sleuthbuilder.

    I am also having the same issue! Not sure what to do.

    Ok I’ve found a way to update products with the iOS app for woocommerce

    Strangely once you connect your shop you can update the products in the app!

    @dasbuilder would you clarify your workaround for the less capable among us (including myself)? Thanks!

    @rawkus2g

    I can’t guarantee it will work but it’s worth a try and has worked so far on a test site I’m using.
    If you have access to phpMyAdmin (or something similar) you can run this query for your database after selecting your database name. You will also need to replace wp_options with what you have set in your table_prefix in wp-config.php.

    Example, if you have raw_ in your table_prefix, you’ll have to run this query instead (I replaced wp_ with raw_). 

    
SELECT * FROM raw_options WHERE option_name = 'wc_remote_inbox_notifications_specs'

    I hope this helps!

    @dasbuilder sorta helps. I can find the options, but not the ‘wc_remote_inbox…’ I think it’s a bit beyond my understanding.

    On a side note, are others having the inability to deactivate unrelated plugins when Woocommerece plugin is active?

    @rawkus2g hmm, do you have a search feature in the program you’re using?
    I’m using phpMyAdmin and have a “Search” at the top after I select my database.
    https://imgur.com/a/GJyPsGw is what it looks like when I have the search box open.
    https://imgur.com/a/KJO8jf7 is the search I did. I hope these help!

    I also did not mention it, but I ensured WooCommerce was the only active plugin and even changed the theme.

    Thread Starter GeoffreyCRM

    (@geoffreycrm)

    @dasbuilder Thank you for the help but I’m afraid it is beyond my understanding as well. I just don’t have the knowledge to edit databases in that way.

    @rawkus2g I also cannot activate or delete plugins through the WordPress dashboard when WooCommerce is active. I can, however, edit the text that I have on categories, that updates absolutely fine, but updating products or deactivating/deleting plugins leads to the same problem we are all having.

    I am also having the same issue. I contacted our hosting provider (thinking it was a server issue) and removed all plugins but as soon as woocommerce is activate no way to update products and even when revert back to old version still doesn’t work. Does any one have a solution or work around to add inventory online?

    The workaround:

    Download the WooCommerce iOS app

    Then download and enable the Jetpack plug-in in WordPress

    When you open the app and log in you are able to edit product pages

    I have the exact same issue and it is driving me crazy, please help!!

    Thanks for the pointers ??
    The add_filter workaround suggested by Matt on https://www.ads-software.com/support/topic/product-save-times-out-to-502-error/ solves the problem.

    I’ve opened an issue on woocommerce’s github: https://github.com/woocommerce/woocommerce-admin/issues/6168

    Thread Starter GeoffreyCRM

    (@geoffreycrm)

    The add_filter worked for my site. Thanks for all the help everyone.

Viewing 15 replies - 1 through 15 (of 42 total)
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