Issue with adding a map

  • Resolved OrbitCarrot

    (@orbitcarrot)


    4 years, 1 month ago

    Hello I’m having an issue,

    On my development site the plugin works fine i’ve pushed the dev site to the live environment using a backup plugin and everything works accept for your plugin. It just showed the shortcode text rather than the map. I’ve remove the shortcode from the site for now. I tried creating a map but I get the following error in console and the loading gif just stay there forever and never adds a map.

    See screenshot:

    View post on imgur.com

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author dan009

    (@dan009)

    Hi,

    Have you checked the database? Are the tables created?
    It seems like the tables were not exported, or not imported on your new website.
    It should be 6 tables with prefix of (your db prefix)_BingMapPro_

    In case if they missing, you need to copy your Bing API key, and re-install the plugin.
    If you have data on your old website. Import the data into the tables.

    Let me know the outcome.
    Regards.

    Thread Starter OrbitCarrot

    (@orbitcarrot)

    We’ve tried deleting the plugin and reinstalling but the same issue occurs. How can we get it to create those tables?

    Plugin Author dan009

    (@dan009)

    Can you confirm that the tables are not created upon installation?

    Thread Starter OrbitCarrot

    (@orbitcarrot)

    I can yes.

    Plugin Author dan009

    (@dan009)

    Ok,
    So, there is an issue when the tables are created. It might be the database collation, or something else.
    I can send you the sql scripts to execute on your db to create the tables, manually.
    To really debug this issue you need to enable you need to enable debut in wp-config.php
    define( ‘WP_DEBUG’, true );
    define( ‘WP_DEBUG_LOG’, true );
    define( ‘WP_DEBUG_DISPLAY’, true );
    and try re-installing the plugin, and open debug.log file and let me know what is wrong.

    As a side fix, I can send you the sql queries to execute on your db manually to create the tables. (if you want this option, email me at [email protected])

    Regards

    Plugin Author dan009

    (@dan009)

    Hi,

    have you resolved the issue, or you need assistance ?

Viewing 6 replies - 1 through 6 (of 6 total)
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