Paid “Jetpack Backup (Daily)” service unable to restore site

  • Resolved InBeijing

    (@inbeijing)


    4 years, 1 month ago

    A few months ago I purchased the “Jetpack Backup (Daily)” service. Today, I have reason to believe that my site got hacked. At any rate, it doesn’t work, so I want to restore it from my latest backup.

    When I try to restore it though, it either ends up with an error message saying “can’t be restored” and recommends me to contact the support, or it get stuck at 0% for hours.

    Why can I not restore the site from the paid backup service? And how would you recommend me to use the downloaded archived “jetpack-rewind” file to restore manually?

    Thanks!

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Dan (a11n)

    (@drawmyface)

    Hi there

    We’re unable to provide support for Jetpack’s paid features in this forum. I see you have contacted us via Jetpack’s support page, so I’m marking this thread as resolved and we’ll respond to your support request by email.

    Thanks!

    Hello,
    The paid service Jetpack Daily Backup cannot restore my website:
    https://www.gourmetsauvage.ch

    I tried several times and didn’t work.
    24 hours after my first request for support, no one contacted me and my website is still not restored

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
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