Woo says order Paid, Stripe shows no transaction

  • Resolved Oli_PTSLondon

    (@oli_ptslondon)


    4 years, 1 month ago

    Hi,

    It looks like over the last month i have a number of orders where payment was not taken.
    I have just upgraded the server as i would concerned it was under-powered, it is now significantly over powered and i still have the issue – it seems now on every order.

    I have one successful transaction in stripe from today, but many orders in WooCommerce, all showing as paid. I’ve just done a test and I can see in the Stripe Dev Log that the request is coming in to Stripe, but no charge is being made. (I have monzo, i will see it instantly, i also have customers confirmed with the bank no money has been taken).

    Stripe support says it because Woo isn’t sending the details over, but i can see them in the dev logs, just not the transaction logs.

    I haven’t performed any WooCommerce upgrade in the last few days, but am on the latest version.
    Can anyone help or suggest troubleshooting ideas?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter Oli_PTSLondon

    (@oli_ptslondon)

    Specifically Stripe are saying i’m not sending a payment_intent.
    Would re-setting up the Stripe plugin help?

    Thread Starter Oli_PTSLondon

    (@oli_ptslondon)

    
### WordPress Environment ###

WordPress address (URL): https://www.sevenoaksbookshop.co.uk
Site address (URL): https://www.sevenoaksbookshop.co.uk
WC Version: 4.9.2
REST API Version: ? 4.9.2
WC Blocks Version: ? 4.3.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.8.3
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External object cache: –

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PHP Version: 7.4.6
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cURL Version: 7.58.0
OpenSSL/1.1.1d

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Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #23995 - /online-shop/
Basket: #11798 - /basket/
Checkout: ? Page does not contain the shortcode.
My account: #11800 - /my-account/
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### Templates ###

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Overrides: canuck/woocommerce/content-single-product.php

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Oldest: 2020-12-28 15:53:20 +0000
Newest: 2021-01-25 13:06:41 +0000

Complete: 9,825
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Newest: 2021-02-01 19:16:14 +0000
    Plugin Support Ross V. a11n

    (@rossviviano)

    Automattic Happiness Engineer

    Hi there,

    For this issue, please create a ticket with us at WooCommerce support using the following link.

    https://woocommerce.com/my-account/create-a-ticket/

    Looking forward to hearing from you!

    Ross

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Woo says order Paid, Stripe shows no transaction’ is closed to new replies.