What happens when 2 products?

  • Resolved stelnavi

    (@antotonydc)


    4 years, 1 month ago

    Hello,
    I see that when 2 products are purchased with same email, the email is only sent once to avoid duplicates. But what happens when a client buys in the same order 2 products that are set with 2 different emails? Do you send 2 separate emails for each product and split the total of the invoice? or do you group the custom instructions of the 2 products into 1 email?
    Thanks

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  • Plugin Author alexmustin

    (@alexmustin)

    Hi @antotonydc –

    Thanks for using my plugin!

    To answer your question:
    It depends on how the user has made their purchase, but for the most part if the products are in one Order, and the selected Status on each message is all the same, the messages will be included in the one Status email.

    For example, the Customer purchases these products in this Order in their Cart:
    Product 1 — message assigned: “Message Z” — Status: “Processing” — Location: “After Order Details”
    Product 2 — message assigned: “Message A” — Status: “Processing” — Location: “After Order Details”

    Then inside the ‘Order Confirmed’ (processing status) email to the Customer, it will show Message Z, followed by Message A in the location selected.

    I hope this helps.

    Thanks again for using Woo Custom Emails Per Product!

    • This reply was modified 3 years, 10 months ago by alexmustin.
Viewing 1 replies (of 1 total)
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