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Resolved simonplumpton
(@simonplumpton)

4 years, 1 month ago

One of my sites has started to make every order get stuck on the “payment pending” status, even when the product is free or the payment has been verified on paypal or stripe.

This site is almost identical in structure and configuration to another of mine that is having no issues.

I have searched for this problem and followed some advice given in other places but nothing seems to have changed except the pending status does not get converted to cancelled after an hour, it simply stays as pending.
Viewing 4 replies - 1 through 4 (of 4 total)
Plugin Support
(@riaanknoetze)
Hi there,
In order to troubleshoot this further, can you share a copy of your status report found under **WooCommerce > Status** as well as a screenshot of the order notes section under **WooCommerce > Orders > Click Order # > Find – Order Notes (Right side)**? Also, can you share a copy of the payment gateway debug log found under **WooCommerce > System Status > Logs** (Assuming debug logging was enabled at the time the transaction took place)?
Thanks!
Thread Starter
simonplumpton
(@simonplumpton)
4 years, 1 month ago
Hello there, unfortunately the debug logging was not enabled for those gateways, I have enabled them now.
Here is the system status log:

### WordPress Environment ###

WordPress address (URL): https://www.tutoras.id
Site address (URL): https://www.tutoras.id
WC Version: 4.9.2
REST API Version: ? 4.9.2
WC Blocks Version: ? 4.0.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.8.3
Log Directory Writable: ?
WP Version: 5.6
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ?
Language: en_CA
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.26
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.66.0
OpenSSL/1.1.1g-fips

SUHOSIN Installed: –
MySQL Version: 5.7.32-35-log
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.5.0
WC Database Prefix: xsj_
Total Database Size: 122.24MB
Database Data Size: 103.13MB
Database Index Size: 19.11MB
xsj_woocommerce_sessions: Data: 0.13MB + Index: 0.02MB + Engine InnoDB
xsj_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xsj_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xsj_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
xsj_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xsj_woocommerce_order_itemmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
xsj_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
xsj_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xsj_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xsj_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xsj_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xsj_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xsj_actionscheduler_actions: Data: 0.14MB + Index: 0.11MB + Engine InnoDB
xsj_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xsj_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xsj_actionscheduler_logs: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
xsj_affiliate_wp_affiliatemeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xsj_affiliate_wp_affiliates: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xsj_affiliate_wp_campaigns: Data: 0.00MB + Index: 0.00MB + Engine
xsj_affiliate_wp_creatives: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xsj_affiliate_wp_customermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xsj_affiliate_wp_customers: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xsj_affiliate_wp_mlm_connections: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xsj_affiliate_wp_payouts: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xsj_affiliate_wp_referralmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xsj_affiliate_wp_referrals: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xsj_affiliate_wp_rest_consumers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xsj_affiliate_wp_sales: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xsj_affiliate_wp_visits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xsj_bookacti_activities: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_bookacti_bookings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_bookacti_booking_groups: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_bookacti_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_bookacti_event_groups: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_bookacti_exceptions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_bookacti_exports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_bookacti_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_bookacti_form_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_bookacti_groups_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_bookacti_group_categories: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_bookacti_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_bookacti_permissions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_bookacti_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_bookacti_templates_activities: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_bookly_appointments: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
xsj_bookly_categories: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_bookly_customers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_bookly_customer_appointments: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
xsj_bookly_holidays: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xsj_bookly_messages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_bookly_notifications: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
xsj_bookly_packages: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
xsj_bookly_payments: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_bookly_schedule_item_breaks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xsj_bookly_sent_notifications: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xsj_bookly_series: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_bookly_services: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xsj_bookly_service_extras: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xsj_bookly_shop: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
xsj_bookly_staff: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xsj_bookly_staff_categories: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_bookly_staff_preference_orders: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xsj_bookly_staff_schedule_items: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xsj_bookly_staff_services: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
xsj_bookly_stats: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_bookly_sub_services: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xsj_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xsj_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
xsj_convertkit_user_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_fep_attachments: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xsj_fep_messagemeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xsj_fep_messages: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xsj_fep_participants: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xsj_frm_fields: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xsj_frm_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xsj_frm_items: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
xsj_frm_item_metas: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xsj_fv_enteries: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_fv_entry_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_fv_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_gf_addon_feed: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xsj_gf_draft_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xsj_gf_entry: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xsj_gf_entry_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
xsj_gf_entry_notes: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xsj_gf_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_gf_form_meta: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
xsj_gf_form_revisions: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xsj_gf_form_view: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xsj_gf_rest_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xsj_icwp_wpsf_audit_trail: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
xsj_icwp_wpsf_events: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
xsj_icwp_wpsf_geoip: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_icwp_wpsf_ip_lists: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_icwp_wpsf_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_icwp_wpsf_reports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_icwp_wpsf_scanner: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_icwp_wpsf_scanq: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_icwp_wpsf_sessions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_icwp_wpsf_traffic: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_import_detail_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_import_log_detail: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_import_postID: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_ld_notifications_delayed_emails: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_learndash_pro_quiz_category: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_learndash_pro_quiz_form: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xsj_learndash_pro_quiz_lock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_learndash_pro_quiz_master: Data: 0.11MB + Index: 0.00MB + Engine InnoDB
xsj_learndash_pro_quiz_prerequisite: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_learndash_pro_quiz_question: Data: 1.52MB + Index: 0.03MB + Engine InnoDB
xsj_learndash_pro_quiz_statistic: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
xsj_learndash_pro_quiz_statistic_ref: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xsj_learndash_pro_quiz_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_learndash_pro_quiz_toplist: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_learndash_user_activity: Data: 0.09MB + Index: 0.31MB + Engine InnoDB
xsj_learndash_user_activity_meta: Data: 0.33MB + Index: 0.39MB + Engine InnoDB
xsj_lhr_log: Data: 4.52MB + Index: 0.00MB + Engine InnoDB
xsj_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xsj_login_redirects: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xsj_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_mgmlp_folders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_mp_timetable_data: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xsj_ms_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_nf3_actions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_nf3_action_meta: Data: 0.25MB + Index: 0.00MB + Engine InnoDB
xsj_nf3_chunks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_nf3_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_nf3_field_meta: Data: 0.50MB + Index: 0.00MB + Engine InnoDB
xsj_nf3_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_nf3_form_meta: Data: 0.20MB + Index: 0.00MB + Engine InnoDB
xsj_nf3_objects: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_nf3_object_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_nf3_relationships: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_nf3_upgrades: Data: 0.50MB + Index: 0.00MB + Engine InnoDB
xsj_ngg_album: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xsj_ngg_gallery: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xsj_ngg_pictures: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xsj_ninja_forms_uploads: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_options: Data: 14.14MB + Index: 0.39MB + Engine InnoDB
xsj_pmpro_membership_levelmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xsj_pms_member_subscriptionmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xsj_pms_member_subscriptions: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xsj_pms_paymentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xsj_pms_payments: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xsj_postmeta: Data: 51.52MB + Index: 6.92MB + Engine InnoDB
xsj_posts: Data: 15.52MB + Index: 1.22MB + Engine InnoDB
xsj_po_plugins: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
xsj_realmedialibrary: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_realmedialibrary_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xsj_realmedialibrary_posts: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
xsj_realmedialibrary_tmp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_rm_fields: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
xsj_rm_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_rm_front_users: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_rm_login: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_rm_login_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_rm_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_rm_paypal_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_rm_paypal_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_rm_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_rm_sent_mails: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_rm_sessions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_rm_stats: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_rm_submissions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_rm_submission_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_rm_tasks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_rm_task_exe_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_signups: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
xsj_smackcsv_file_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_smackuci_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xsj_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_ta_link_clicks: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xsj_ta_link_clicks_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xsj_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xsj_terms: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
xsj_term_relationships: Data: 0.08MB + Index: 0.05MB + Engine InnoDB
xsj_term_taxonomy: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
xsj_uap_cpm: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_uap_dashboard_notifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_ultimate_csv_importer_acf_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_ultimate_csv_importer_mappingtemplate: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_ultimate_csv_importer_media: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_ultimate_csv_importer_shortcode_manager: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_usermeta: Data: 2.52MB + Index: 2.98MB + Engine InnoDB
xsj_users: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
xsj_user_registration_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xsj_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xsj_wc_appointments_availability: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xsj_wc_appointment_relationships: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xsj_wc_bookings_availability: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xsj_wc_bookings_availabilitymeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xsj_wc_booking_relationships: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xsj_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_wc_customer_lookup: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
xsj_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xsj_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xsj_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
xsj_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
xsj_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xsj_wc_pos_grid_tiles: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xsj_wc_product_meta_lookup: Data: 0.03MB + Index: 0.09MB + Engine InnoDB
xsj_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xsj_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xsj_wlsm_admins: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
xsj_wlsm_admin_subject: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
xsj_wlsm_admit_cards: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
xsj_wlsm_attendance: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
xsj_wlsm_books: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xsj_wlsm_books_issued: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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xsj_wlsm_class_school_exam: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
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xsj_wlsm_class_school_study_material: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
xsj_wlsm_events: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
xsj_wlsm_event_responses: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
xsj_wlsm_exams: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xsj_wlsm_exam_papers: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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xsj_wlsm_expense_categories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xsj_wlsm_fees: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xsj_wlsm_homework: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
xsj_wlsm_homework_section: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
xsj_wlsm_income: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
xsj_wlsm_income_categories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xsj_wlsm_inquiries: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xsj_wlsm_invoices: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xsj_wlsm_leaves: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
xsj_wlsm_library_cards: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xsj_wlsm_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xsj_wlsm_meetings: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
xsj_wlsm_notices: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
xsj_wlsm_payments: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
xsj_wlsm_pending_payments: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
xsj_wlsm_promotions: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xsj_wlsm_roles: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xsj_wlsm_routes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xsj_wlsm_route_vehicle: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
xsj_wlsm_routines: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
xsj_wlsm_schools: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xsj_wlsm_sections: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xsj_wlsm_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xsj_wlsm_settings: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xsj_wlsm_staff: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
xsj_wlsm_staff_attendance: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
xsj_wlsm_student_fees: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xsj_wlsm_student_records: Data: 0.02MB + Index: 0.16MB + Engine InnoDB
xsj_wlsm_study_materials: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xsj_wlsm_subjects: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
xsj_wlsm_transfers: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xsj_wlsm_vehicles: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xsj_woocommerce_exported_csv_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xsj_woocommerce_exported_xml_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xsj_wpam_actions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_wpam_affiliates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_wpam_affiliates_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_wpam_creatives: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_wpam_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_wpam_impressions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_wpam_messages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_wpam_paypal_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_wpam_tracking_tokens: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_wpam_tracking_tokens_purchase_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_wpam_transactions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_wpbot_response: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xsj_wpbot_sessions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_wpforms_entries: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
xsj_wpforms_entry_fields: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
xsj_wpforms_entry_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xsj_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_wpsp_class_mapping: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_wpsp_messages_delete: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_wpsp_temp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_wpwbot_index: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_wpwhpro_authentication: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_yith_pos_register_sessions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_yith_wcbk_booking_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_yith_wcbk_external_bookings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_yith_wcbk_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_ylc_chat_rows: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_ylc_chat_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xsj_ylc_chat_visitors: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_ylc_offline_messages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_yoast_indexable: Data: 1.52MB + Index: 0.30MB + Engine InnoDB
xsj_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
xsj_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xsj_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xsj_yoast_seo_links: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
xsj_yoast_seo_meta: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
xsj_zbscrm_api_keys: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_zbs_admlog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_zbs_aka: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xsj_zbs_automations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_zbs_automation_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_zbs_companies: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
xsj_zbs_contacts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xsj_zbs_customfields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xsj_zbs_dbmigration_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xsj_zbs_dbmigration_posts: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
xsj_zbs_events: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
xsj_zbs_event_reminders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_zbs_externalsources: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
xsj_zbs_forms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xsj_zbs_invoices: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
xsj_zbs_lineitems: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xsj_zbs_logs: Data: 0.19MB + Index: 0.02MB + Engine InnoDB
xsj_zbs_mail: Data: 0.48MB + Index: 0.00MB + Engine InnoDB
xsj_zbs_mail_campaigns: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_zbs_mail_links: Data: 0.14MB + Index: 0.00MB + Engine InnoDB
xsj_zbs_mail_sequences: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_zbs_mail_sequences_steps: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_zbs_mail_stats: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
xsj_zbs_mail_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_zbs_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_zbs_notifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_zbs_object_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xsj_zbs_quotes: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
xsj_zbs_quotes_templates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xsj_zbs_security_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_zbs_segments: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_zbs_segments_conditions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_zbs_settings: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
xsj_zbs_sys_cronmanagerlogs: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
xsj_zbs_sys_email: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_zbs_sys_email_hist: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xsj_zbs_tags: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_zbs_tags_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
xsj_zbs_tax_table: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_zbs_temphash: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_zbs_tracking: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
xsj_zbs_transactions: Data: 0.02MB + Index: 0.14MB + Engine InnoDB
xsj_zp_locations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

acf-field: 87
acf-field-group: 18
acui_email_template: 1
attachment: 788
bbb-room: 4
bnfw_notification: 1
custom_css: 2
elementor_font: 3
elementor_library: 38
frm_form_actions: 2
frm_styles: 1
jp_pay_product: 9
json_consumer: 1
mgmlp_media_folder: 15
mp-column: 2
mp-event: 1
nav_menu_item: 23
nf_sub: 62
oembed_cache: 4
page: 119
plugin_filter: 1
pms-subscription: 1
pos_grid: 1
pos_outlet: 1
pos_receipt: 1
pos_register: 1
pos_session: 1
pos_temp_order: 1
product: 47
product_variation: 96
revision: 3127
sa_slider: 1
sfwd-certificates: 2
sfwd-courses: 4
sfwd-lessons: 368
sfwd-question: 770
sfwd-quiz: 296
sfwd-topic: 1
shop_coupon: 10
shop_order: 16
thirstylink: 1
user_registration: 1
wbcr-snippets: 3
wll_records: 506
wp_block: 1
wpfm-files: 1
wpforms: 1
yith-pos-receipt: 1
yith-pos-register: 1
yith-pos-store: 1
zerobs_mailcampaign: 5

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (97) ###

Query Monitor: by John Blackbourn – 3.6.4
User Menus: by Code Atlantic – 1.2.4
Gravity Forms: by Gravity Forms – 2.4.18.6
JSON Basic Authentication: by WordPress API Team – 0.1
Tutoras CRM: by Tutoras CRM – 4.0.8
ACF to REST API: by Aires Gon?alves – 3.3.1
Admin Menu Editor Pro: by Janis Elsts – 2.12.4
Advanced Custom Fields: by Elliot Condon – 5.9.1
AffiliateWP - Groups: by Click Studio – 1.6.12
AffiliateWP: by Sandhills Development
LLC – 2.5.5

AffiliateWP - Affiliate Area Shortcodes: by AffiliateWP
LLC – 1.1.7

AffiliateWP - Affiliate Area Tabs: by Sandhills Development
LLC – 1.2.8

AffiliateWP - Custom Affiliate Slugs: by Sandhills Development
LLC – 1.0.3

AffiliateWP - Multi Level Affiliates: by Click Studio – 1.9.7
Akismet Anti-Spam: by Automattic – 4.1.8
Application Passwords: by George Stephanis – 0.1.2
Autocomplete Tutoras Sales Orders: by Liam McArthur – 1.3.1
Element Pack: by BdThemes – 5.5.1
Better Notifications for WP: by Made with Fuel – 1.8.4
Bookly Custom Fields (Add-on): by Bookly – 1.9
Bookly Customer Cabinet (Add-on): by Bookly – 2.9
Bookly Group Booking (Add-on): by Bookly – 1.8
Bookly Packages (Add-on): by Bookly – 3.4
Bookly Pro (Add-on): by Bookly – 2.8.1
Bookly Recurring Appointments (Add-on): by Bookly – 3.1
Bookly Service Extras (Add-on): by Bookly – 3.1
Bookly Staff Cabinet (Add-on): by Bookly – 3.1.1
Booklyy: by Bookly – 18.6.1
Code Snippets: by Code Snippets Pro – 2.14.0
Cookie Notice: by dFactory – 1.3.2
Design Upgrade Pro for LearnDash: by Escape Creative – 2.11.1
Easy WP SMTP: by wpecommerce
alexanderfoxc – 1.4.1

Simple File List Pro: by Mitchell Bennis – 5.1.6
Elementor Pro: by Elementor.com – 3.0.1
Elementor: by Elementor.com – 3.0.15
Enhanced Text Widget: by Clever Widgets – 1.5.1
Essential Addons for Elementor - Pro: by WPDeveloper – 4.2.0
Essential Addons for Elementor: by WPDeveloper – 4.3.2
Featured Image from URL | FIFU: by fifu.app – 3.4.4
Front End PM PRO: by Shamim Hasan – 11.2.3
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.15.0
Gravity PDF: by Gravity PDF – 5.3.2
Elementor - Header, Footer & Blocks: by Brainstorm Force
Nikhil Chavan – 1.5.3

Health Check & Troubleshooting: by The www.ads-software.com community – 1.4.5
Heartbeat Control by WP Rocket: by WP Rocket – 2.0
Import and export users and customers: by codection – 1.16.1.3
JSON API: by Dan Phiffer
Ali Qureshi – 2.0.0

LearnDash LMS - Course Grid: by LearnDash – 1.6.0
LearnDash LMS - Notifications: by LearnDash – 1.4.1
LearnDash LMS - Tutoras Sales Integration: by LearnDash – 1.8.0
LoginPress Pro: by WPBrigade – 2.4.0
LoginPress - Customizing the WordPress Login: by WPBrigade – 1.4.6
Members: by MemberPress – 3.1.3
Ninja Forms - Conditional Logic: by The WP Ninjas – 3.0.28
Ninja Forms - Multi-Part Forms: by The WP Ninjas – 3.0.26
Ninja Forms - Save Progress: by The WP Ninjas – 3.0.24.2
Ninja Forms - Layout & Styles: by The WP Ninjas – 3.0.28
Ninja Forms - File Uploads: by The WP Ninjas – 3.3.10
Ninja Forms - User Management: by WP Ninjas – 3.0.12
Ninja Forms - Webhooks: by The WP Ninjas – 3.0.5
Ninja Forms: by Saturday Drive – 3.4.33
Peter's Login Redirect: by Peter Keung – 2.9.7
Real Media Library: by devowl.io – 4.9.7
Recently Registered: by Mika Epstein – 3.4.3
WP REST API: by WP REST API Team – 2.0-beta15
LearnDash LMS: by LearnDash – 3.2.2
SG Optimizer: by SiteGround – 5.6.7
Simple Custom CSS: by John Regan
Danny Van Kooten – 4.0.4

Tutoras CRM Extension: Advanced Segments: by Tutoras CRM – 1.5
Tutoras CRM CRM Extension: Automations: by Tutoras CRM – 1.4.3
Tutoras CRM CRM Extension: Bulk Tagger: by Tutoras CRM – 2.3
Tutoras CRM CRM Extension: Client Portal Pro: by Tutoras CRM – 1.7
Tutoras CRM CRM Extension: Woo Sync: by Tutoras CRM – 2.9.11
Tutoras CRM CRM Extension: WordPress Utilities: by Tutoras CRM – 1.2.1
Tutoras CRM Extension: [BETA] v2.0 Mail Campaigns: by Tutoras CRM – 2.2
Uncanny Toolkit for LearnDash: by Uncanny Owl – 3.3.4
Unconfirmed: by Boone B Gorges – 1.3.5
UpdraftPlus - Backup/Restore: by UpdraftPlus.com
DavidAnderson – 2.16.27.24

User Access Shortcodes: by WP Darko – 2.1.1
Visibility Logic for Elementor: by SeventhQueen – 1.2.0
WC Speed Drain Repair: by WP Fix It – 1.3
Wenprise Alipay Payment Gateway For WooCommerce: by WordPress 智库 – 1.1.2
When Last Login: by Yoohoo Plugins – 1.2
Woocommerce - Xendit: by Xendit – 2.10.1
Tutoras Sales Branding: by Tutoras Sales – 1.0.26
Tutoras Sales Dynamic Pricing: by Lucas Stark – 3.1.19
Tutoras Sales Stripe Gateway: by Tutoras Sales – 4.7.0
Tutoras Sales Print Invoices/Packing Lists: by SkyVerge – 3.8.6
Tutoras Sales Store Credit: by Themesquad – 3.2.1
Tutoras Sales: by Automattic – 4.9.2
WordPress Importer: by wordpressdotorg – 0.7
BigBlueButton: by Blindside Networks – 3.0.0-beta.4
WordPress Starter: by SiteGround – 1.1.1
WP Bouncer: by strangerstudios
Andrew Norcross – 1.4.1

WP Crontrol: by John Blackbourn & contributors – 1.8.5
YITH Point of Sale for Tutoras Sales: by YITH – 1.0.4

### Inactive Plugins (12) ###

ChatBot: by QuantumCloud – 3.4.8
Enable jQuery Migrate Helper: by The WordPress Team – 1.3.0
Ninja Forms - Excel Export: by Hannes Etzelstorfer – 3.3.1
Order / Coupon / Subscription Export Import Plugin for WooCommerce (BASIC): by WebToffee – 1.6.6
Plugin Organizer: by Jeff Sterup – 10.1.4
Remove Admin Toolbar: by NetDesignr – 0.2.3
Shared Files: by Anssi Laitila – 1.6.10
Simple File List: by Mitchell Bennis – 4.2.11
WooCommerce Ultimate Multi Currency Suite: by Dev49.net – 1.12.1
WP File Manager: by N-Media – 15.9
WP Remote Users Sync: by Alexandre Froger – 1.2.7
WP Server Stats: by Saumya Majumder
Acnam Infotech – 1.6.9.1

### Dropin Plugins (1) ###

db.php: Query Monitor Database Class

### Must Use Plugins (3) ###

Health Check Troubleshooting Mode: by  – 1.7.1
LearnDash LMS Multisite: by LearnDash – 1.0.0
Plugin Organizer MU: by Jeff Sterup – 10.1.3

### Settings ###

API Enabled: ?
Force SSL: ?
Currency: IDR (Rp)
Currency Position: left
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: appointment (appointment)
booking (booking)
course (course)
external (external)
grouped (grouped)
simple (simple)
store_credit (store_credit)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)
yith_pos (yith_pos)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: ? Page not set
Cart: #1956 - /cart/
Checkout: #1959 - /checkout/
My account: #650 - /profile/
Terms and conditions: ? Page not set

### Theme ###

Name: Spacious
Version: 1.7.3 (update to version 1.9.0 is available)
Author URL: https://themegrill.com
Child Theme: ? – If you are modifying Tutoras Sales on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 148
Oldest: 2020-12-27 07:39:08 +0800
Newest: 2021-01-26 12:23:14 +0800

Pending: 77
Oldest: 2021-01-27 08:16:47 +0800
Newest: 2022-12-07 16:44:21 +0800
For the free product “There are no notes yet.”
The paid producs just say this https://puu.sh/HaBNR.png
Thanks, Simon
Thread Starter
simonplumpton
(@simonplumpton)
4 years, 1 month ago
Hello there, I was wondering if you had chance to take a look at the information that I provided yet?
Thread Starter
simonplumpton
(@simonplumpton)
4 years, 1 month ago
I did a little more digging myself and discovered that there seems to be an issue with the Woocommerce Xendit plugin, created by Xendit.
I will take up the issue with them.
Viewing 4 replies - 1 through 4 (of 4 total)
The topic ‘Orders stuck on “payment pending”, even free products.’ is closed to new replies.