Confusing Social Networks Stats & No Last 7 & 30 Days in Stats Timeframe

  • Resolved Aronu

    (@aronu)


    4 years, 1 month ago

    In the GA Statistics, under the Social Networks tab.

    The stats show the number of visits that come from socials networks (e.g Pinterest, Facebook, Twitter, Youtube etc) and also from “other” sources. The “other” is a combination of both visits from “referrals” and “direct visit”.

    This shouldn’t be the case, referrals and direct visits are not social networks.
    The social networks tab should only contain visits from social networks.

    Secondly, in the dropdown to choose a timeframe for the statistics, why are there no preset timeframes like “Last 7 Days”, “Last 30 Days”, and “Last 90 Days”. Having to select these basic timeframes by using “Custom Range” is tedious.

    • This topic was modified 4 years, 1 month ago by Aronu.
Viewing 15 replies - 1 through 15 (of 17 total)
  • Plugin Support Patrick – WPMU DEV Support

    (@wpmudevsupport12)

    Hi @aronu

    I hope you are doing well.

    I’ve pinged the plugin team about this ticket, from our documentation screenshot: https://premium.wpmudev.org/docs/wpmu-dev-plugins/beehive/#statistics-analytics we had the “Last 7 Days”, “Last 30 Days”, and “Last 90 Days” on the past.

    We will let you know once hearing back from the plugin team about both situations.

    Best Regards
    Patrick Freitas

    Thread Starter Aronu

    (@aronu)

    Yes, as I can recall, “Last 7 Days”, “Last 30 Days”, and “Last 90 Days” were available in old versions of the plugin. It’s not in the present version.

    Plugin Support Patrick – WPMU DEV Support

    (@wpmudevsupport12)

    Hi @aronu

    Our Developer updated.

    The dates were modified for a better UX and comparison chart.

    We let the team know about the old version and that you find it better, I’m afraid we don’t have plans to modify it but we will track the requests in case it is a common request.

    About the “Others”, Google categorize the social network in “Other” category when the actual name of the social network is not available or Google can’t identify it, it isn’t the combination of referrals and direct visit.

    Best Regards
    Patrick Freitas

    Plugin Support Amin – WPMU DEV Support

    (@wpmudev-support2)

    Hello @aronu ,

    We haven’t heard from you for a week now, so it looks like you don’t have more questions for us.

    Please feel free to re-open this ticket if needed.

    kind regards,
    Kasia

    Thread Starter Aronu

    (@aronu)

    Concerning this part of your reply.

    About the “Others”, Google categorize the social network in “Other” category when the actual name of the social network is not available or Google can’t identify it, it isn’t the combination of referrals and direct visit.

    Please check again,

    From my site’s stats, The “Other” under the Social Networks tab is a combination of “Search Engine”, “Referral” and “Direct” visit.

    Not just one site. I have this plugin activated on my other sites.

    I can provide you with screenshots if you doubt.

    Plugin Support Patrick – WPMU DEV Support

    (@wpmudevsupport12)

    Hi @aronu

    Could you let us know where you see this information?

    Maybe send a screenshot where it is pointed.

    Best Regards
    Patrick Freitas

    Thread Starter Aronu

    (@aronu)

    Here are links to screenshots from two of my websites

    First Website => https://paste.pics/9367c808fa26d4c4e7f06bbe77568d62

    Second Website=> https://paste.pics/70b597ce35e03f26b0df1e3bb4ddebc2

    Plugin Support Dmytro – WPMU DEV Support

    (@wpmudevsupport16)

    Hi there @aronu

    I just checked on 2 of my test sites running latest Beehive 3.3.7 and I see the date range filters at top-right as expected. Do you not see them there?
    https://monosnap.com/file/sWL32Na8lKDOS8IvJkm3ElUi4ISgBZ

    But it looks like you are correct about the weird count in the Social Networks module. On my test sites, I also see “Other” there is equal to the total of everything but “Social” in the Mediums module.

    I will report this odd behavior to the developers so they can investigate.

    Cheers!
    Patrick

    Plugin Support Dmytro – WPMU DEV Support

    (@wpmudevsupport16)

    Hi again @aronu

    Just wanted to let you know that this will be fixed in the next update.

    We can’t manipulate the actual data that appears in the “Other” category in the “Social Networks” module, as that’s how the Google API returns the data, but we can exclude that category from results.

    So, as of next update, the “Social Networks” module will display only actual social networks, and that confusing “Other” category will no longer display there.

    Cheers!
    Patrick

    Thread Starter Aronu

    (@aronu)

    From what one of your support team said earlier in this thread.

    Google categorize the social network in “Other” category when the actual name of the social network is not available or Google can’t identify it

    You can just name that category “Other Social Networks” or something else that is not misleading.

    Thread Starter Aronu

    (@aronu)

    I haven’t seen any update from you.

    Plugin Support Dmytro – WPMU DEV Support

    (@wpmudevsupport16)

    Hi again @aronu

    I did double-check this with the developers.

    And as I noted in my last reply to you, that confusing “Other” category will be removed from the Social module, as Google’s API does indeed include unwanted/confusing data in that metric.

    So the plugin function for displaying the social networks in that module will be enhanced to return only exact matches for social networks.

    Cheers!
    Patrick

    Plugin Support Patrick – WPMU DEV Support

    (@wpmudevsupport12)

    Hi @aronu

    I hope you are doing well.

    We haven’t heard from you for a week now, we are marking this ticket as solved, however, feel free to ping us any time you need.

    Best Regards
    Patrick Freitas

    Thread Starter Aronu

    (@aronu)

    What do you want to hear from me? I am the one waiting for you to update your plugin, so this has not been resolved.

    Thread Starter Aronu

    (@aronu)

    Hello, I have updated to the latest version of Beehive Analytics that you just released. The “Other” stats that we spoke about hasn’t been removed. It is still there.

Viewing 15 replies - 1 through 15 (of 17 total)
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