Charged twice – Still have to manually renew :(

  • I paid for the premium version because it claimed to auto-renew so I didn’t have to manually do it every 90 days. My card was charged twice; and I STILL had to manually renew.

    App performs as it’s supposed to, but I’m not happy with the billing and lack of auto-renew.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author WP Encryption SSL

    (@gowebsmarty)

    @theboshow Your site must have directory permissions issue or please update plugin to latest version, auto renewal of ssl certificate should work perfectly!.

    We pushed an important intermediate cert update recently which you might have missed if not updated to latest version of plugin.

    Thread Starter theboshow

    (@theboshow)

    I keep the site and all plugins updated within one day of new releases. Still doesn’t explain the double billing, however.

    Plugin Author WP Encryption SSL

    (@gowebsmarty)

    @theboshow sorry for any inconvenience. Please open a ticket in our premium support forum at gowebsmarty[dot]in and one of our support rep will definitely check on why your auto renewal is failing ??

Viewing 3 replies - 1 through 3 (of 3 total)
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