Email sent in log but not received

Hi @pascalmatte,

Does the Post SMTP email log show that the email has been successfully sent? Can you paste the Diagnostics Log from your site into your next reply?

Thank you.

Kind Regards,
Tim

Hello @tneville

thanks for helping yes the log shows success

I Just changed the type of SMTP to Gmail API instead of SMTP as in the tutorial and seems to worked
here’s the new diagnostic (with Gmail API)
Mailer: postsmtp
HostName: ampmlighting.com
cURL Version: 7.29.0
OpenSSL Version: NSS/3.53.1
OS: Linux plesk-vl110.ihost-web.com 3.10.0-1160.11.1.el7.x86_64 #1 SMP Fri Dec 18 16:34:56 UTC 2020 x86_64
PHP: Linux 7.4.14 en_US.UTF-8
PHP Dependencies: iconv=Yes, spl_autoload=Yes, openssl=Yes, sockets=Yes, allow_url_fopen=Yes, mcrypt=No, zlib_encode=Yes
WordPress: 5.6 en_US UTF-8
WordPress Theme: Goya Child Theme
WordPress Plugins: Advanced Custom Fields PRO, Ecommerce Order Tracking and Shipment Notifications – AfterShip, Bookly, CMP – Coming Soon & Maintenance Plugin, Coinbase Commerce, Creative Mail by Constant Contact, Envato Market, Facebook for WooCommerce, Goya Core, Smash Balloon Instagram Feed, Jetpack by WordPress.com, WPBakery Page Builder, Kirki Customizer Framework, Google Ads & Marketing by Kliken, Mailchimp for WooCommerce, Post SMTP, Slider Revolution, WC Ajax Product Filters, WC Minimum Order Amount, Additional Variation Images Gallery for WooCommerce, Variation Swatches for WooCommerce, WooCommerce Shipping & Tax, WooCommerce, Yoast SEO
WordPress wp_mail Owner: /var/www/vhosts/ampmlighting.com/httpdocs/wp-content/plugins/post-smtp/Postman/PostmanWpMailBinder.php
WordPress wp_mail Filter(s): wp_staticize_emoji_for_email, PostsmtpMailer->get_mail_args
Postman: 2.0.20
Postman Sender Domain (Envelope|Message): gmail.com | pascalmatte.com
Postman Prevent Message Sender Override (Email|Name): No | No
Postman Active Transport: Gmail API (https:oauth2://www.googleapis.com:443)
Postman Active Transport Status (Ready|Connected): Yes | Yes
Postman Deliveries (Success|Fail): 23 | 0

and with the SMTP like show in the tutorials
Mailer: postsmtp
HostName: ampmlighting.com
cURL Version: 7.29.0
OpenSSL Version: NSS/3.53.1
OS: Linux plesk-vl110.ihost-web.com 3.10.0-1160.11.1.el7.x86_64 #1 SMP Fri Dec 18 16:34:56 UTC 2020 x86_64
PHP: Linux 7.4.14 en_US.UTF-8
PHP Dependencies: iconv=Yes, spl_autoload=Yes, openssl=Yes, sockets=Yes, allow_url_fopen=Yes, mcrypt=No, zlib_encode=Yes
WordPress: 5.6 en_US UTF-8
WordPress Theme: Goya Child Theme
WordPress Plugins: Advanced Custom Fields PRO, Ecommerce Order Tracking and Shipment Notifications – AfterShip, Bookly, CMP – Coming Soon & Maintenance Plugin, Coinbase Commerce, Creative Mail by Constant Contact, Envato Market, Facebook for WooCommerce, Goya Core, Smash Balloon Instagram Feed, Jetpack by WordPress.com, WPBakery Page Builder, Kirki Customizer Framework, Google Ads & Marketing by Kliken, Mailchimp for WooCommerce, Post SMTP, Slider Revolution, WC Ajax Product Filters, WC Minimum Order Amount, Additional Variation Images Gallery for WooCommerce, Variation Swatches for WooCommerce, WooCommerce Shipping & Tax, WooCommerce, Yoast SEO
WordPress wp_mail Owner: /var/www/vhosts/ampmlighting.com/httpdocs/wp-content/plugins/post-smtp/Postman/PostmanWpMailBinder.php
WordPress wp_mail Filter(s): wp_staticize_emoji_for_email, PostsmtpMailer->get_mail_args
WordPress phpmailer_init Action(s): PostsmtpMailer->phpmailer_smtp_init
Postman: 2.0.20
Postman Sender Domain (Envelope|Message): gmail.com | pascalmatte.com
Postman Prevent Message Sender Override (Email|Name): No | No
Postman Active Transport: SMTP (smtp:tls:oauth2://smtp.gmail.com:587)
Postman Active Transport Status (Ready|Connected): Yes | Yes
Postman Deliveries (Success|Fail): 23 | 0

Hi @pascalmatte,

Sorry that I missed your reply! It looks like you are trying to send from your domain as a Gmail account? Gmail don’t like this, so please send as the Gmail account.

Please let us know how that goes!

Kind Regards,
Tim

Hello @tneville

Well, Isn’t that supposed to be the purpose of this extension? Allow sending email from our domain / blog via gmail for better reception?

It worked like a charm on an other website that I own, with the old version of Postman SMTP,but not with this one…

Hi @pascalmatte,

No – Post SMTP sends your wp_mail messages via SMTP. It is not designed as a rebranding service. The ‘fault’ here lies with Google, it is to prevent spam.

As your domain name will not be registered in Google’s SPF, the SPF check will fail and it is even possible that it discards the mail on that basis.

You need to use an SMTP service that supports a custom domain – Gmail itself doesn’t, as it is targeted at basic users. You can use any SMTP service with Post SMTP, so this is not a limitation of the plugin.

Hope that helps. ??

Kind Regards,
Tim

Hi @pascalmatte,

We haven’t heard from you in a while, so I’ll mark this thread as resolved. If you have any further questions please feel free to open a new thread, and link to this one.

Kind Regards,
Tim