Can’t delete users or change user passwords

  • Resolved appchs843

    (@appchs843)


    4 years ago

    I am unable to delete users from the backend of my website. When I go to delete them, it shows loading but never completes. I am also unable to change user passwords from the backend, and my users cannot change from the front end. They are not getting the reset password link after submitting the form. These issues began after the last update. Any help would be greatly appreciated.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Champ Camba

    (@champsupertramp)

    Hi,

    This may be because of a plugin/theme conflict. Can you do a conflict test and see if the issue goes away? This doc explains how to do a conflict test if you are not sure: How to do a plugin/theme conflict test?

    Regards,

    Plugin Contributor Champ Camba

    (@champsupertramp)

    Hey there!

    This thread has been inactive for a while so we’re going to go ahead and mark it Resolved.

    Please feel free to re-open this thread by changing the Topic Status to ‘Not Resolved’ if any other questions come up and we’d be happy to help. ??

    Regards,

Viewing 2 replies - 1 through 2 (of 2 total)
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