Jetpack conflict with Elementor widget for BuddyBoss

  • Resolved Steeven

    (@steeven)


    4 years, 1 month ago

    When Jetpack is connected, profile avatars in widgets that list users on my site are being stretched and breaking the design. An example is found here on my staging site: https://explaint.dk/staging/tutors/.

    The issue is that Jetpack replaces the image source, which is this:

    https://explaint.dk/wp-content/uploads/avatars/2/5ffecf8c5cf3b-bpfull.jpg

    with this source:

    https://i2.wp.com/explaint.dk/wp-content/uploads/avatars/2/5ffecf8c5cf3b-bpfull.jpg?resize=61%2C300&ssl=1

    They do so to add an image in proper dimensions rather than to simply shrink a large image for optimisation purposes. But this source by Jetpack should have been this:

    https://i2.wp.com/explaint.dk/wp-content/uploads/avatars/2/5ffecf8c5cf3b-bpfull.jpg?resize=61%2C61&ssl=1

    Have anyone else experienced this? A good idea for a fix?

    • This topic was modified 4 years, 1 month ago by Steeven.
    • This topic was modified 4 years, 1 month ago by Steeven.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Jen H. (a11n)

    (@jenhooks)

    Hey @steeven,

    This stretch is happening because of how the container (from either Elementor or your theme) is coded. Per our Scope of Support, you have a few options:

    1. Sort this with your theme’s support team (or Elementor support), or;
    2. Deactivate our Site Accelerator feature in your Jetpack > Settings > Performance screen in WP Admin.

    Thread Starter Steeven

    (@steeven)

    Thank you Jen

    I will contact Elementor about this issue and deactivate the image accelerator feature in the meantime. Thank you for the help.

Viewing 2 replies - 1 through 2 (of 2 total)
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