Complianz does not appear

Hi @wp_user1,

I visited your site and it seems that Matomo is causing several console errors. Most likely this breaks jQuery before the cookie banner is loaded.

Please refer to this article for the most common causes as well: https://complianz.io/cookie-banner-does-not-appear/

Kind regards,
Leon

Hmm thanks for the link.

I deactivated the Matomo plugin, but still does not work..

Hi @wp_user1,

I don’t see the Complianz scripts loaded. This probably means you either did not complete the setup, or the plugin concluded you do not need a cookie banner. Did you complete the wizard and click the “finish” button?

If not, you should see a task on your Complianz dashboard. Do you have any tasks there?

On the question “do you use cookies on your site”, did you answer “yes”?

• This reply was modified 3 years, 9 months ago by Rogier Lankhorst.

@rogierlankhorst thanks for the answer.
I answered “yes” to use of cookies and the assistant finds 3 cookies.
But in overview I find the info, that website does not need the cookie-banner…

Apparently all cookies were classified as “functional”. This suggests you may not need a cookie banner. If the plugin detects that a cookie warning is not necessary, it doesn’t load it.

If you still want to show a banner, you can force it, with this mu-plugin:
https://github.com/Really-Simple-Plugins/complianz-integrations/blob/master/force-cookie-warning.php

Here are some instructions how to add a mu-plugin:
https://complianz.io/adding-filters-with-mu-plugins-quick-easy/