cancelled orders

  • Resolved joannaritsoni

    (@joannaritsoni)


    4 years, 1 month ago

    i am receiving in my “orders” in the wordpress dashboard some orders that appear as cancelled. i can see what the details of the client and what he had in the cart but the clients do not submit the orders and the orders come through as cancelled. why is this happening? do i receive cancel orders from clients that just have their orders in their cart?

Viewing 8 replies - 1 through 8 (of 8 total)
  • Thread Starter joannaritsoni

    (@joannaritsoni)

    i do not receive an email for these orders as the clients are not submitting them, i just see them as cancelled in my dashoard.

    Plugin Support RK a11n

    (@riaanknoetze)

    Hi there,

    This usually happens when a customer is redirected to the payment gateway for payment but then cancels the order there. At that point, they’re redirected to your site’s cart page when they can work through the checkout process again (but that creates a cancelled order). With that being said, is this happening for *all* orders or just a few?

    Thread Starter joannaritsoni

    (@joannaritsoni)

    Thank you

    This is happening just for few orders. What do you mean he cancels the order at the payment gateway. There is no option to do this.

    So you think this happens when i client is at the checkout page he has completed all his details and then when he chooses to proceed to payment and he is directed to the banks page (the payment gateway) he cancels there?

    Thread Starter joannaritsoni

    (@joannaritsoni)

    hello can someone answer please? thank you

    This is happening just for few orders. What do you mean he cancels the order at the payment gateway. There is no option to do this.

    So you think this happens when i client is at the checkout page he has completed all his details and then when he chooses to proceed to payment and he is directed to the banks page (the payment gateway) he cancels there?

    Thread Starter joannaritsoni

    (@joannaritsoni)

    also i do not have the cancelled order activated in emails so why is it sending
    https://prnt.sc/z2zqlb

    Thread Starter joannaritsoni

    (@joannaritsoni)

    hello can anyone help me?
    how can i remove that i receive customers details when they cancel the order?

    Plugin Support Damianne P (a11n)

    (@drwpcom)

    Hi @joannaritsoni. Sorry that we missed your last response.

    So you think this happens when i client is at the checkout page he has completed all his details and then when he chooses to proceed to payment and he is directed to the banks page (the payment gateway) he cancels there?

    Yes, that’s exactly right.

    Also, the notifications in WooCommerce > Settings > Emails control what emails are sent to you. They do not control whether an order is created in WooCommerce > Orders. An order is created as “Pending Payment” before the customer completes payment. If they cancel the payment, it then changes to Cancelled.

    Thread Starter joannaritsoni

    (@joannaritsoni)

    thank you!

Viewing 8 replies - 1 through 8 (of 8 total)
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