sendinblue opt-in not working

  • Resolved garyee

    (@garyee)


    3 years, 9 months ago

    Hi,

    nice plugin! Very helpful. I recently had to implement a sendinblue newsletter registration form with elementor pro and was very happy to have found this plugin.
    I just have another problem:

    The double-opt-in is not working.
    I did create a template at sendinblue following your and the sendinblue documentation(with the tag and the button)
    When it still didn’t work I tried creating a form in my sendinblue account, they showed me an errormessage saying: “your account does not allow transactional e-mail, contact support to change that”. So I did all that, they did enable it. When I retried it still does not work.
    In the form creation page in my account it says that the contact get’s only inserted into the list if the confirmation-link in the e-mail is visited, but when I test the form on my site, the contact get’s inserted immediately.
    I don’t know if they had an API change ofer at sendinblue. Or maybe I did miss something?

    Please help and thank you.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support Ibrahim Nasir

    (@ibrahimkh4l33l)

    Hello @garyee,

    Please copy the code snippets below to your theme’s functions.php file to enable sendinblue double optin

    add_filter(‘mailoptin_customizer_optin_campaign_SendinblueConnect_enable_double_optin’, ‘__return_true’);

    It’s recommended to use the Code snippets plugin to add the code above.

    Let me know if that works.

    Regards.

    It doesn’t! There is already another thread with this topic. It’s really frustrating. Reading and integrating everything and still no solution for a seemingly simple problem.

    Plugin Author Collins Agbonghama

    (@collizo4sky)

    @blacckmamba do you have a DOI template selected in Integrations >> Sendinblue?

    Yes, of course.

    I have tried to figure out what is wrong for several hours now. So I think I read any useful source and followed any useful tip – as the others that have the same problem also describe. I even deleted the API and made a new one in Sendinblue. There is no error log or any other sign that something is wrong. The new subscriber is added in the sentinblue list as well es in the submission data base in elementor. Everything works fine – only the DOI mail is not send.

    Plugin Author Collins Agbonghama

    (@collizo4sky)

    Please open a ticket with us via https://mailoptin.io/support to help you look into the issue.

    Thread Starter garyee

    (@garyee)

    Hi,

    you would have to know that your sendinblue- account must be of the “transactional”-Type, in order for double opt-in to work.
    You can test this, by creating a form in your sendinblue account, there is switch to enable opt-in for the send-in-blue form. If you can not enable the option your account has not the right type and you will have to contact the sendinblue support to change the account type for you.

    Thread Starter garyee

    (@garyee)

    @collizo4sky it would be great if you guy’s could integrate a double-opt-in option into the UI. I do not really like these code snippet workarounds ??

    • This reply was modified 3 years, 7 months ago by garyee.

    Hello garyee,

    thanks for the advice! I checked it immediately, and:

    I can integrate the original sendinblue form (via iframe) and DOI works with it. This solution has also the benefit that I can send another follow-up mail (“welcome”) after the DOI which is quite nice. So I seem to have a functional transactional account.

    But, the original form looks horrible, and I want to make it work with MailOptin and Elementor ??

Viewing 8 replies - 1 through 8 (of 8 total)
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