When the jetpack plugin is enabled on my site I get 403 forbidden errors

  • Resolved wassa

    (@wassa)


    3 years, 9 months ago

    Since Monday, I found that certain sites like the Google crawler, and a few sites to check if a site is up like https://www.isitdownrightnow.com, are reporting that our site has a 403 Forbidden error. After wasting my time with the ISP. I renamed the .htaccess file and then stop WordFence and then Jetpack plugin. With jetpack deactivated the site no longer get the forbidden errors.

    I have now disabled the plugin, since I need Google’s SEO to find the site. So if you check it now it will not get that error. Not sure what to do to fix.

    The page I need help with: [log in to see the link]

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  • Thread Starter wassa

    (@wassa)

    ISP just came back to me to say and I quote
    “We have checked the error logs and found some mod security rules are triggered. We have disabled the rules.”

    After three days they suddenly found something. Not a fan these ISP support people, cannot seem to find one that will not just send a standard response, immediately blaming you and wordpress and the developer.

    Plugin Support MadHatter (a11n)

    (@madhattersez)

    Hello, there.

    Sad to hear you’re having trouble with your ISP, but I’m glad to hear that the issue is fixed – Thanks for letting us know.

    I do see that the Jetpack connection is currently active and connected strongly as well.

    Have a safe rest of the week!

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