No Site Stats After Migration

Hi there

You had a few duplicated connected sites in our system, which can happen if you migrate a site without disconnecting first.

I’ve disconnected those duplicates now, and it looks like your stats are working again from today.

Let us know if you continue to have trouble.

Thanks Dan!

For my edification, if I were to make that mistake again (not disconnect before migrating), is there anything I can do as a user to resolve this issue?

It’s best if you have us handle this on our side of things, as we can often follow the trail of sites how they were dropped in favor of new connections.

That way, we can make sure your plans and billing are set up properly and that we can make sure your stats and followers merge from the “old” versions of the site to the current one.

Please let us know if you have any other questions!

Thanks for the explanation! Fun follow-up: Jetpack registered a hit yesterday, but appears to no longer be logging new hits. Again I am testing by accessing the site from a different IP, while not authenticated to the site, and turning off all tracking blockers.

Updating again because I saw that this ticket was erroneously marked as resolved.

• This reply was modified 4 years ago by alexfornuto.

Hi @alexfornuto

When I view the page source of your site, I can see the stats.wp.com/ code which is needed to record stats, however when I inspect the page, I see in the console errors such as this:

Loading failed for the <script> with source “https://stats.wp.com/e-202109.js”.
Content Security Policy: The page’s settings blocked the loading of a resource at https://stats.wp.com/e-202109.js (“script-src”).

It appears that some sort of policy or security settings on the site is preventing the stats module from being able to run.

Hi Bruce.

There’s nothing set up on this host other than what I detailed in my first post. It’s a fresh server, only Nginx, PHP, DB, and UFW installed (with a full exception made for Nginx). Where would such a ‘page setting’ be coming from?

EDIT: Aha! This is, of course, my own fault. Back on Pantheon, I wrote an mu-plugin that set security headers in an attempt to make the API accessible to another project as a data source for documentation. I disabled that plugin and stats are working.

Thanks.

• This reply was modified 4 years ago by alexfornuto.

Awesome! Glad to hear you got it sorted out!

I have exactly the same problem.
I moved two pages to another server. No statistics from that day on.

• This reply was modified 4 years ago by gsurowiec.