• Resolved jordibrain

    (@jordibrain)


    we trying to connect our google analitycs account to our page but site kit won’t let us. we can select an account but can’t select a property because there are none.

    But last friday we made this and we can already see on analitycs that this worked, but we cannot connect it to site kit, how do we fix this problem?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support James Osborne

    (@jamesosborne)

    Sorry to hear you’re unable to select a property when connecting the Analytics module within Site Kit. In order to troubleshoot this can you share the following:

    1. For the account which you select does it give you the option to “Set up a new property”?
    2. When you access the account which you’ve selected at analytics.google.com can you confirm there are multiple properties that exist? You’ll need to visit the admin section of that property, while being logged into Analytics using the same Google account which you’ve used to setup Site Kit
    3. Do you see any dashboard notices or console errors on the same screen where you are unable to select a property?
    Thread Starter jordibrain

    (@jordibrain)

    i think we fixed it, we where able to make a new property to click on set up a new property, think it was a caching thing.

    ut we had installed the code manualy before this, can we delate that if we succesfuly enabled it in site kit?

    Plugin Support James Osborne

    (@jamesosborne)

    Great that you managed to solve it, thanks for the update. If you happen to encounter this again let us know, I’m curious to know what may have been the cause. If the options were not available it may have even been a case where your manually place snippet was recognized during Site Kit setup.

    But we had installed the code manually before this, can we delate that if we succesfuly enabled it in site kit?

    You can indeed. If removing manually inserted Analytics tracking code please ensure you go back to the Analytics settings within Site Kit to confirm that the snippet has been placed. If you manually inserted your snippet before connecting the Analytics module within Site Kit you’ll need to allow Site Kit to place the snippet for you, otherwise you risk not having any Analytics tracking code on your site.

    Let me know if you have any further questions on the above and I’d be happy to assist.

Viewing 3 replies - 1 through 3 (of 3 total)
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