• tnkaoua

    (@tnkaoua)


    All is in the title: Weird number format, heavy plugin, minimal support for proven bugs with screenshots

    • This topic was modified 4 years ago by tnkaoua.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support James Osborne

    (@jamesosborne)

    Sorry to hear you’re not satisfied with the plugin. In relation to your support topic regarding the number formats we’d be happy to troubleshoot this with you, although it does require some additional insights from your side, as we’re unable to access users Analytics accounts, most of which you did kindly provide. I’m curious to know if you see the same figures in your Analytics account (at analytics.google.com) as you see within your Site Kit dashboard if selecting the same reporting period.

    We also noticed an strange trafficbot.live URL also from one of the screenshots and are wondering are these impacting the numbers, which could result in what looks like odd formatting.

    In relation to the zero support comment please note we provide support during weekdays only and I can see your query was escalated internally today, while being investigated on the support side.

    If you’re willing to give Site Kit another try let me know and we can switch over to your existing support topic. If so it would be useful to know if the figures do look different when checking analytics.google.com using the same reporting period as highlighted in your screenshots.

    Thread Starter tnkaoua

    (@tnkaoua)

    One star added for your good will

    Plugin Support James Osborne

    (@jamesosborne)

    Thanks @tnkaouam, appreciate the bump up! I’ll keep your support topic open if that’s ok with you, while continuing testing from our side. I’ve created a GitHub issue from whereby you can keep track of this.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Weird number formats, heavy plugin, minimal support for bugs’ is closed to new replies.