Issue with WooCommerce Memberships discounts

First, could you please send me a copy of your site’s system status report? You can find it under WooCommerce > Status in the dashboard. Click “Get system report” and then the “Copy for support” button. Once you’ve done that, paste it into your reply.

Second, can you clarify exactly how the discount is being applied? Is it a coupon? A discount being applied via the membership?

Once we know more, we can test ourselves to see if this is a bug. Thanks!

Hi Adam

Woocommerce status report below… I’m not sure if it will help any as I’ve had to revert to the standard woocommerce checkout shortcode.

The discount is applied using the Woocommerce Memberships plugin (10% discount)

Hope this helps?

### WordPress Environment ###

WordPress address (URL): https://lincolnshireauthors.co.uk
Site address (URL): https://lincolnshireauthors.co.uk
WC Version: 5.1.0
REST API Version: ? 5.1.0
WC Blocks Version: ? 4.6.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 2.0.2
Log Directory Writable: ?
WP Version: 5.7
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ?
Language: en_GB
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.14
PHP Post Max Size: 128 MB
PHP Time Limit: 300
PHP Max Input Vars: 2500
cURL Version: 7.65.0
OpenSSL/1.0.2k-fips

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.4.14-MariaDB-log
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.1.0
WC Database Prefix: 8e_
Total Database Size: 9.35MB
Database Data Size: 7.04MB
Database Index Size: 2.31MB
8e_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
8e_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
8e_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
8e_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.17MB + Engine InnoDB
8e_woocommerce_order_items: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
8e_woocommerce_order_itemmeta: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
8e_woocommerce_tax_rates: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
8e_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
8e_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
8e_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
8e_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
8e_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
8e_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
8e_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
8e_actionscheduler_actions: Data: 0.11MB + Index: 0.11MB + Engine InnoDB
8e_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
8e_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
8e_actionscheduler_logs: Data: 0.09MB + Index: 0.09MB + Engine InnoDB
8e_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
8e_comments: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
8e_la_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
8e_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
8e_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
8e_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
8e_options: Data: 2.02MB + Index: 0.08MB + Engine InnoDB
8e_postmeta: Data: 1.48MB + Index: 0.22MB + Engine InnoDB
8e_posts: Data: 2.02MB + Index: 0.06MB + Engine InnoDB
8e_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
8e_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
8e_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
8e_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
8e_um_metadata: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
8e_usermeta: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
8e_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
8e_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
8e_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
8e_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
8e_wc_customer_lookup: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
8e_wc_download_log: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
8e_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
8e_wc_order_product_lookup: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
8e_wc_order_stats: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
8e_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
8e_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
8e_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
8e_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
8e_wc_webhooks: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
8e_wpvivid_scan_result: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
8e_wpvivid_unused_uploads_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
8e_yoast_indexable: Data: 0.17MB + Index: 0.08MB + Engine InnoDB
8e_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
8e_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
8e_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
8e_yoast_seo_links: Data: 0.06MB + Index: 0.03MB + Engine InnoDB

### Post Type Counts ###

attachment: 77
custom_css: 3
customize_changeset: 1
et_body_layout: 1
et_footer_layout: 2
et_header_layout: 4
et_pb_layout: 6
et_template: 10
et_theme_builder: 2
is_search_form: 1
nav_menu_item: 9
oembed_cache: 6
page: 10
post: 7
product: 5
revision: 55
shop_order: 18
um_directory: 1
um_form: 3
wc_membership_plan: 1
wc_user_membership: 9

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (10) ###

ManageWP - Worker: by GoDaddy – 4.9.8
Ivory Search: by Ivory Search – 4.5.11
Jetpack by WordPress.com: by Automattic – 9.5
Kadence WooCommerce Email Designer: by Kadence WP – 1.4.7
WooCommerce Blocks: by Automattic – 4.6.0
WooCommerce Stripe Gateway: by WooCommerce – 4.9.0
WooCommerce Memberships: by SkyVerge – 1.21.3
WooCommerce Menu Cart: by Jeremiah Prummer
Ewout Fernhout – 2.9.7

WooCommerce: by Automattic – 5.1.0
Yoast SEO: by Team Yoast – 15.9.2

### Inactive Plugins (0) ###

### Must Use Plugins (2) ###

ManageWP - Worker Loader: by GoDaddy –
StackCache: by Stack CP –

### Settings ###

API Enabled: –
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #454 - /
Basket: #608 - /cart/
Checkout: #609 - /checkout/
My account: #1207 - /account/
Terms and conditions: #1670 - /terms-conditions/

### Theme ###

Name: Divi Child Theme
Version: 1.0.0
Author URL: 
Child Theme: ?
Parent Theme Name: Divi
Parent Theme Version: 4.9.1
Parent Theme Author URL: https://www.elegantthemes.com
WooCommerce Support: ?

### Templates ###

Overrides: –

### Memberships ###

Restriction mode:: Hide content only
Public content:: –
Excluded from discounts:: –
Membership plans:: 1
Membership:: Members: 9Access method: Product(s) purchaseAccess length: Specific length (3 years)

### Action Scheduler ###

Complete: 141
Oldest: 2021-02-08 15:21:38 +0000
Newest: 2021-03-11 12:07:23 +0000

Pending: 17
Oldest: 2021-03-12 12:07:23 +0000
Newest: 2027-02-24 10:25:47 +0000

### Status report information ###

Generated at: 2021-03-11 15:43:33 +00:00

Hi there!

Thanks for the update.

OK so I have tested this on my site and I couldn’t reproduce your issue. I have added a Purchasing discount for a membership plan like this:

Link to image: https://d.pr/i/HjRjdW

Please make sure that the Memebership’s purchasing discount is Active on your end.

I used the Block Checkout, paid with Stripe and I managed to get the discounted price.

Link to image: https://d.pr/i/dhIyy8

My site is running Blocks version 4.7.0 and Memberships Version 1.21.5. Could you please update to the latest release and then give this another try?

If this doesn’t work I would recommend performing a conflict test with only WooCommerce, Blocks, and Memberships active while you use a default theme. Here you can find instructions to perform a theme/plugin conflict.

I hope this points you in the right direction and keep us posted, we’ll be glad to help you!

Cheers!

Hi

Okay created a test site using localwp with the minimal plugins as suggested. Updated to latest versions. If I test purchase as admin all discounts applied
okay.

However… if I register as a new user, go to the shop, place the discounted items in my cart.

Screen 1

click proceed to checkout. The checkout price is correct with the discount applied correctly.

Screen 2

I start to enter my name, address… once I start to enter the city… the discount automatically reverts to the full price!

Screen 3

If I continue and enter my address, refresh the screen, the discount price returns… I complete checkout, but I’m charged the full price with the invoice showing no discount?

I’m using the apply discount when purchasing memberships option if that helps

Screen 4

Thanks