Payfast – No payment button available

  • Resolved gelske

    (@gelske)


    3 years, 8 months ago

    Following the Woocommerce Upgrade – the pay now / submit payment button is not appearing on the Checkout page.

    We have checked that all settings are correct, and also deleted the Payfast Plugin, and then reinstalled, and reactivated, but still having the problem.

    We have been in touch with Payfast and the could not assist and recommended that we be in touch with you, as you developed the plugin for them.

    Would appreciate your soonest assistance as this is holding up sales.

    Kind regards

    G

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Damianne P (a11n)

    (@drwpcom)

    Hi @gelske.

    When I tested your checkout, I saw a 404 error from Google Tab Manager in the browser console but no other issues. Could you check if there are any fatal error logs in WooCommerce > Status > Logs?

    You can also enable Debug Logging in WooCommerce > Settings > Payments > PayFast and then try the checkout again to see if a PayFast debug log gets created in WooCommerce > Status > Logs with any useful error messages. Instead of pasting the log directly here, first paste it to Pastebin or Gist. Then return to this thread and paste the link to that file here.

    Also, please share your system report with me. You can find it by going to WooCommerce > Status > Get system report and then click Copy for support to be able to paste it in your reply.

    Thread Starter gelske

    (@gelske)

    Hi Ena – thanks for response – much appreciated.

    I do not see any error messages, accept for 1 that shows that a template is outdated – https://pastebin.com/8TjhH1yN

    Woocommerce System Report -https://pastebin.com/3Ki0W3BC

    I am going to try the disable other plug ins and theme to see if any conflict.

    Many thanks for your assistance.

    G

    Plugin Support Damianne P (a11n)

    (@drwpcom)

    Hi @gelske. Thank you for the reports. You’re right that there is no helpful information there. If I understand correctly, debug logging is enabled for PayFast but there are no PayFast logs in WooCommerce > Status > Logs when you click on the dropdown, is that right?

    In that case, the next step is conflict testing using this guide.

    Plugin Support Aashik P – a11n

    (@aashik)

    Hi there!

    I see we’ve fixed it via ticket at WooCommerce.com (Request #3802291)

    I’ll mark this topic as solved for now. Please feel free to open a new topic if you have any other questions.

Viewing 4 replies - 1 through 4 (of 4 total)
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