Donation message error buy money transferred

Hi @francescospina,

Can you post a copy of that array detail code?

That will give us more context to work with.

Thanks!

Hi Rick, thanks for your reply. I also had a call with PayPal and they told me that it is a plugin error.

This is the array in the log

Array
(
[name] => UNPROCESSABLE_ENTITY
[details] => Array
(
[0] => Array
(
[issue] => INSTRUMENT_DECLINED
[description] => The instrument presented was either declined by the processor or bank, or it can’t be used for this payment.
)

)

[message] => The requested action could not be performed, semantically incorrect, or failed business validation.
[debug_id] => c9eab36666c3
[links] => Array
(
[0] => Array
(
[href] => https://developer.paypal.com/docs/api/orders/v2/#error-INSTRUMENT_DECLINED
[rel] => information_link
[method] => GET
)

[1] => Array
(
[href] => https://www.paypal.com/checkoutnow?token=87372530MV7277131
[rel] => redirect
[method] => GET
)

)

)

Hi @francescospina,

One option available for you, since you are having troubles connecting PayPal Donations, is to use PayPal Standard, which is a payment gateway that is robust and is working properly. If you need help to set up it, we have good documentation here https://givewp.com/documentation/core/payment-gateways/paypal-standard/.

Also, concerning PayPal Donations, we’ve seen various errors with folks trying to connect to it, and at this point, all issues point toward something on PayPal’s side. We are working closely with PayPal to resolve these issues and figure out what’s going on, but as I said, the issues are all on PayPal’s side at this point.

Here’s what has worked for some folks:

It seems that using an incognito browser somehow aids in making the connection. So try logging into your WordPress site in an incognito browser and see if that connects without issue to PayPal.

If you are still unable to connect even when connecting with an incognito browser, we’d like to gather a bit more information about what’s going on, and have set up a special form to gather that information. Please fill out this form as completely as possible: https://givewp.com/paypal-onboarding-reports/

We’re also tracking issues connecting to PayPal on this feedback, and I’ve added your comments as an internal comment for our team to see: https://feedback.givewp.com/bug-reports/p/paypal-donations-fails-to-connect

Here’s how we’d recommend interfacing with PayPal on this, in addition to us sending along that information. Send them a support request with the following:

Greetings!

I am trying to connect my PayPal account to the GiveWP plugin for WordPress. I have gone through the onboarding process to connect my account, but when I finish I’m given the following message from GiveWP:

(insert the error messages you are seeing)

Please help me resolve these account errors so I can begin accepting payments via PayPal on GiveWP.

As soon as we know anything more, we’ll pass it along!

Thanks!