Widget Subtitles and Elementor conflict

  • Resolved nivo2019

    (@nivo2019)


    3 years, 8 months ago

    Hi,
    We have the Widget Subtitles plugin activated on one of our client’s websites.
    Our developing team has run a troubleshoot on the Widget Subtitles plugin and Elementor is causing the issue in the subtitles not displaying.
    I’ve contacted Elementor support they are unable to fix the issue their end.
    Is there anything you can do to fix this?
    Thanks

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Jory Hogeveen

    (@keraweb)

    Hi @nivo2019

    I could take a look of course!
    I’m not an Elementor user myself so could you provide me with steps to reproduce this behavior. I assume this happens with the free version of Elementor as well?

    Cheers, Jory

    Thread Starter nivo2019

    (@nivo2019)

    Hi Jory,
    Thanks for looking into this.
    We are using the Pro version of Elementor on our clients website.
    A subtitle has been entered in the below article but is not appearing front end.
    https://ifamagazine.com/article/investment-trusts-racing-ahead/
    Let me know if you need any further details.
    Thanks

    Plugin Author Jory Hogeveen

    (@keraweb)

    Hello @nivo2019

    When looking at the widget site I see a class prefixed with jeg. Does this mean anything to you?
    I seems like this plugin might not be compatible with that particular widget.
    Did you test with a plain text widget as well?

    Cheers, Jory

    Plugin Author Jory Hogeveen

    (@keraweb)

    Closing topic due to no reply. Feel free to reopen if you still need help!

    Cheers, Jory

Viewing 4 replies - 1 through 4 (of 4 total)
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