Locked Out of Site

  • Hello, I had created a wedding website and saw today that there was an error when I tried to go to the site. I tried to log in to my site and it says that my username was not valid (that there was no record of that username). The error when you go to my site reads as: There has been a critical error on your website. Please check your site admin email inbox for instructions. I have checked with my hosting company and it looks like everything is ok there (registration up to date, etc). I did receive an email from the hosting company that when they tried to upgrade my site, something went wrong, so they reverted the changes. Is there anything I can do to recover my login/website? Help please!

    The page I need help with: [log in to see the link]

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  • Moderator t-p

    (@t-p)

    Errors like this are logged. Check the error log on your server. If you can’t find the log, please contact your host. Meantime, enable wp_debug and wp_debug_log and after an error, look at wp-content/debug.log to see if anything gets logged there. https://www.ads-software.com/support/article/debugging-in-wordpress/

    You can also try this:
    – manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.
    – If that does not resolve the issue, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).

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