Jetpack Stats Lost – Years of Stats

  • Resolved DonCanHelp

    (@doncanhelp)


    3 years, 8 months ago

    On March 8th, after an upgrade, our Jetpack Stats reset as if our blog started that day.

    As suggested by others, I tried a different user account to recover earlier stats. That didn’t work.

    I guess that leaves me to ask if an Administrator can repair the issue for – https://greensborosports.com

    Thanks.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Bruce (a11n)

    (@bruceallen)

    Happiness Engineer

    Hi @doncanhelp

    I’ve located the previous stats and merged them back into your site.

    Would you please disconnect and then reconnect Jetpack? You can follow these instructions to do that:

    1. Go to the Jetpack menu in your WP-Admin dashboard
    2. Scroll down to find the *Connections* area.
    3. Click *Manage site connection*.
    4. Click **Disconnect** and follow the prompts to complete the disconnection process.
    5. Click **Set Up Jetpack** button to connect your site to WordPress.com again.

    This handy guide explains the full process in more detail:

    https://jetpack.com/support/reconnecting-reinstalling-jetpack/#disconnecting-jetpack

    Thread Starter DonCanHelp

    (@doncanhelp)

    Thanks – they were there when I got notified. Did not need to disconnect.

Viewing 2 replies - 1 through 2 (of 2 total)
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