Form Not Showing On Mobile

  • Resolved onedropmgmt

    (@onedropmgmt)


    4 years ago

    Hello, I do believe there is some CSS I need to insert into the page to make the form viewable on mobile, but I have not found it amidst the various posts abounding in the forum.

    What is strange is that when I inspect the page through Chrome and view it at mobile size, the form is there. But, when I check it out on my Note 9 phone, the form is not there. I have another site using the same type of form and it is the exact same issue. Hoping to kill 2 birds, yadda yadda

    Also, I am pretty novice at this whole thing so if you can make the directions as simple stupid as you can, I would greatly appreciate it.

    If reference is needed I am using a child theme of the Astra theme

    Respectfully,
    Aaron

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Patrick – WPMU DEV Support

    (@wpmudevsupport12)

    Hi @onedropmgmt

    Sorry to hear you are having this issue

    For some reason, there is a display none in the Form.

    You can run a plugin and theme conflict to check for any conflict:

    https://premium.wpmudev.org/wp-content/uploads/2015/09/Support-Process-Support-Process.gif

    A workaround is adding this custom CSS at WordPress > Appearance > Customizer > Additional CSS:

    #forminator-module-442{
    display: initial !important;
}

    https://monosnap.com/file/wljG5EuObVWAUqug2gpWP9KXeYvTO5

    Let us know the result you got.
    Best Regards
    Patrick Freitas

    Thread Starter onedropmgmt

    (@onedropmgmt)

    Hey Patrick:

    Good looking, I appreciate you. That flow chart and Monosnap picture were great and very insightful. You rock.

    I guess there was a theme and WP update that took place after i posted. I got everything updated and the form is there on the page. However, it was not available on my mobile phone still. So I put the css in and now I see it on my phone.

    However, I have rules to the form for visibility. So when someone presses one of the first 6 radio buttons for “Reason of Inquiry” a small form bubble appears. But when they select tattoos, Apprenticeships, or Guest Spots, additional options become available. The form is now showing up on my mobile, but it does not adhere to the rules and instead shows every possible option. Any thoughts on that?

    Respectfully,
    Aaron

    Plugin Support Patrick – WPMU DEV Support

    (@wpmudevsupport12)

    Hi @onedropmgmt

    I hope you are doing well.

    I checked the form on the desktop but couldn’t find any visibility rule either.

    Could you export the form and share using google drive so we can take a closer look?

    https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#import-export

    Best Regards
    Patrick Freitas

    Plugin Support Amin – WPMU DEV Support

    (@wpmudev-support2)

    Hello @onedropmgmt ,

    We haven’t heard from you for some time now, so it looks like you no longer need our assistance.

    Please feel free to re-open this ticket if needed.

    kind regards,
    Kasia

    Thread Starter onedropmgmt

    (@onedropmgmt)

    Kasia, you’re on top of it. I apologize, I just have not had a chance to address the last question.

    Below is a link to the file:

    https://drive.google.com/file/d/1D_7boLy1ECuspGUUYFckPxkrqNoYmjrO/view?usp=sharing

    Really appreciate your help, ya’ll. I double checked everything today and it is still not showing properly on a phone. When I check it out in inspector view or in the phone view in Appearance->Customize it all “seems” to work fine. Even when I test out the form in preview in the forminator plugin, it all works well, and of course on a desktop, I have no issues. The problem only seems to occur, directly on a phone.

    Much love and respect for the help!

    Respectfully,
    Aaron

Viewing 5 replies - 1 through 5 (of 5 total)
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