• Resolved mikeestonanto

    (@mikeestonanto)


    When I click Product Gallery keeps going on top and can’t add product images on it this keeps happening sometimes. Can you help me? or can you give an explanation why this happens?

    • This topic was modified 3 years, 12 months ago by mikeestonanto.

    The page I need help with: [log in to see the link]

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  • Remi Corson

    (@corsonr)

    Automattic Happiness Engineer

    Hi @mikeestonanto,

    If I am capturing this correctly, the gallery link on the edit product page isn’t sending you back to the top of the page and doesn’t allow adding images to the gallery via the expected lightbox.

    In most cases, this issue is tied to a javascript error (since the lightbox is loaded via JavaScript, if there’s an error it can be impacted).

    The fastest way to check this is via a conflict test, here’s how to do it:

    https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    Thread Starter mikeestonanto

    (@mikeestonanto)

    Hi @corsonr,

    Is this issue can be the effect of outdated woocommerce or woocommerce plugins? Because I can’t see errors on console.
    Thank you.

    Hello @mikeestonanto ,

    It’s possible that an outdated WooCommerce version conflicts with an updated plugin, theme, or even with the latest WordPress version. So, it is always wise to use an updated WooCommerce version.

    Let me know if you need further help.

    Thank you ??

    Hi there,

    We’ve not heard back from you in a while, so I’m marking this thread as resolved.

    Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.

    Thank you ??

Viewing 4 replies - 1 through 4 (of 4 total)
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