Communication Error (Response Code: 500 Error)

Hello,

Are you sure you have latest version of XCloner installed on your website? I see in the doc you said you have version 4.1.3, our latest version is 4.2.161

Regards

Dear @jimiero

You’re right. XCloner version 4.1.3 is installed on the site. I will update the XCloner plugin version and report the results.

Thank you.

Dear @jimiero

I updated the XCloner plugin to the latest version and checked the site backup task on the hosting and on the local PC. The problem is not solved. Response Code: 500 Error.

Please look file – Stage 2:

XCloner-Site_Backup_and_Restore-Response_Code_500_Error-Stage_2.docx

Please help solve the problem.

Hello,

In that case you need to check your server error logs and see what’s recorded in there when that error happens.

I’m not able to reproduce this issue here.

Regards

Dear @jimiero

How to view server error logs?

Hello,

For that you should contact your hosting company if you don’t know where to find them.

Dear @jimiero

Please check PHP_errors.log – based on the results of XCloner – Site Backup and Restore plugin.

wp-db.php on line 1165.jpg
class-xcloner.php on line 487.jpg

Hello,

Based on your logs, seems like you need to contact your hosting company and ask them to increase memory_limit for your website

Dear @jimiero

I increased the parameter to 512M:

.htaccess -> php_value memory_limit 512M
wp-config.php -> define(‘WP_MEMORY_LIMIT’, ‘512M’);

And the problem is solved. Site backups are successful.

Thank you so much. Ticket Resolved!