Order numbers skipped – not sequential

  • Resolved tinagfx

    (@tinagfx)


    3 years, 11 months ago

    Hi
    I installed the Sequential Order Numbers plugin last night and tested it with 2 orders, everything looked good. Then a few hours later there was a jump of 12 numbers for the next order.
    I didn’t do any other changes/updates/uploads to the site.
    I can provide the link and login details to the site if you give me a link for private data.
    The site is using WordPress version 5.7.
    Many thanks
    Tina

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author WebToffee

    (@webtoffee)

    Hi @tinagfx,

    The plugin assigns the numbers sequentially to all new orders or to existing ones too(based on your settings). In order to debug the issue, kindly share your Woocommerce system report from the Woocommerce > Status. You can copy it here or if you have any issue sharing it publicly, you can send it via this link.

    The same happening on my site. WP 5.7
    Skips numbers. Recent order numbers below

    33287
    33286
    missing 33285
    33284
    33283
    33282
    33281
    missing 33280
    33279
    33278
    33277
    missing 33276
    33275

    Plugin Author WebToffee

    (@webtoffee)

    Hi @trancemanpl,

    Please share us your Woocommerce System Report(Woocommerce > Status > Get system report> Copy)

    Plugin Author WebToffee

    (@webtoffee)

    Hi @trancemanpl,

    We have implemented a fix for the order numbers skipping in the latest version of the plugin. Please update and check.

Viewing 4 replies - 1 through 4 (of 4 total)
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