Jetpack doesn’t save changes but shows it does

  • Resolved consultingteamkassel

    (@consultingteamkassel)


    3 years, 8 months ago

    Wunderfull day everyone,

    if i change the settings in Jetpack on my website, it says that it has saved the changes but if i reload it hasn’t.

    I tried to deavtivate all plugins but nothing changed.

    I hope someone can help me.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Contributor Dan (a11n)

    (@drawmyface)

    Hi there

    I checked your Jetpack connection and it looks fine. Are you still having this issue? If so, there may be something else installed on the site that’s causing problems. The quickest way to figure out if something is interfering is to test for a theme or plugin conflict.

    I know it’s less than ideal, but could you please try the following:

    – Temporarily deactivate all the site’s plugins except for Jetpack and clear your browser’s cache.
    – Then try saving your Jetpack settings again. If it works, then we’ll know that another plugin is conflicting here. You can re-enable your plugins one by one, saving your Jetpack settings in between, until you find the one causing the conflict. You can leave it disabled or reach out to the plugin developer for a fix.

    If disabling plugins doesn’t help, it may be the theme.

    – Temporarily switch your theme to a WordPress default theme like Twenty Twenty. Then try saving your Jetpack settings again. If it works, then you know it’s a problem with the theme, and you can reach out to the theme developer for a fix.

    Let us know how that goes.

Viewing 1 replies (of 1 total)
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