Emails not being received

  • Resolved damiansmith86

    (@damiansmith86)


    3 years, 11 months ago

    The plugin is capturing abandoned carts, and the system is saying email has been sent… we also receive emails successfully when sending a test email.

    But the auto email is not being received, I have tested various emails incl gmail and there is nothing in spam either.

    Do you have any advice on what to check here?

    Thanks

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter damiansmith86

    (@damiansmith86)

    Also, I am using WP Mail SMTP, which is configured and working.

    Plugin Support CartFlows Team

    (@cartflows)

    Hello @damiansmith86,

    Thank you for reaching out to us.

    Can you please check the email logs in the WP Mail SMTP plugin?

    Is there any error due to which emails are not sending?

    Also, can you please make sure if the email address is correct?

    Let us know how it goes.

    I’m having the same issue? Any luck figuring this out?

    Plugin Support CartFlows Team

    (@cartflows)

    Hello @stimsonm,

    Can you please make sure that you have configured the SMTP plugin correctly?

    Is there any error in the email log of the SMTP plugin?

    Looking forward to hearing from you.

    Is there a way to re-send the missed emails after it says sent?

    • This reply was modified 3 years, 11 months ago by jojojijijojo.
    Plugin Support CartFlows Team

    (@cartflows)

    Hello @jojojijijojo,

    You can reschedule the emails once for that customer. It will reschedule the all-active recovery email sequence. You can not schedule a specific email.

    Let us know if you have any questions.

Viewing 6 replies - 1 through 6 (of 6 total)
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