Lousy, non-existent support! Cannot directly restrict shipment to countries!

  • Support is very BAD!! Be careful buying the premium!
    Asked a simple pre-sale question through the website chat feature (which was not a chat feature, replies will always be through email) —

    “Can this plugin prevent non-restricted users from shipping store-bought merchandise to restricted countries? For instance, can we prevent someone from the united States from shipping items to North Korea?”

    And I was given the run around. An email replied asking me to ask the support forum instead because the website support is only for premium plugin users (notice it was only a pre-sale question about features not even a support question. And funny because the website did say and I quote “Have a pre-sale question? do you want to send us a feedback or you simply would like to say hello, please feel free to drop us a line”).

    But I went to the support forum anyway to ask the question. Then I encountered 3 problems:
    1) The support person gave a totally irrelevant, generic, pre-formulated answer that, of course, cannot work to solve the issue or answer the question (I tried them anyway).
    2) The support person marked my question as “Resolved”. That’s supposed to be my responsibility, not his/hers. Seeing that he/she has Not resolved the issue, so I reversed it to “Not Resolved” and tried to make my question “clearer” with examples…
    3) And… no replies (two days has passed now)! I guess, it is either I receive a generic, pre-formulated answer or I receive nothing at all!

    So, I went back to the chat feature on the website asking again about the feature, stating that the support forum’s support person is incapable or unwilling to answer a question about the plug-ins’ features. And, of course, also no replies as of this review.

    Asking a simple question about the presence of a feature took almost 4 days with no result and conclusion.

    Stay away from the premium people!

    But even the free version forced my “CBR country” to be “United States” after a day of using it for no reason (first day works fine), and there’s no way to change it no matter what I tried. And the support is useless as stated above.

    • This topic was modified 3 years, 8 months ago by yuliushalim.
    • This topic was modified 3 years, 8 months ago by yuliushalim.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Zorem

    (@zorem)

    Hi, are you reviewing the premium support on our website? you are not even a customer, you try to get support from our website and in parallel, you opened 2 Support threads here in the forum in the last 2 days and we answered you.

    We do not provide help or support on our website and you should not expect that from an open-source plugin.

    Anyway, thanks for the review, and good luck

    Thread Starter yuliushalim

    (@yuliushalim)

    My goodness, did you even read my post?

    I am not trying to get support from your website. I am trying to ask one simple question whether your plugin has a feature. Read my last post or all my other posts CAREFULLY!

    And I created 2 support threads in the forum because I have 2 separate issues! Which you will know if you at the VERY LEAST read my last post carefully.

    As a support person, you should at least be competent enough to read posts carefully ???♂?!

    Did you even know your website has this statement above your “contact us” button on your contact page:
    “Have a pre-sale question? do you want to send us a feedback or you simply would like to say hello, please feel free to drop us a line”

    Need me to explain to you what that statement or more specifically what “pre-sale” or “say hello” means?

    • This reply was modified 3 years, 8 months ago by yuliushalim.
Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Lousy, non-existent support! Cannot directly restrict shipment to countries!’ is closed to new replies.