Customer downloads report

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  • Remi Corson

    (@corsonr)

    Automattic Happiness Engineer

    Hi @ahmedabbas90,

    If I am capturing this correctly, downloads reports per customer don’t calculate correctly on your site.

    I tried to replicate on a local install, and it worked fine:


    Link to image: https://d.pr/i/hP2K8P


    Link to image: https://d.pr/i/uo4Vrp

    As a first step, please make sure that all your extensions are up to date, then please check any fatal errors in the logs, see WP Admin → WooCommerce → Status → Logs. That could highlight a potential issue/conflict.

    Thread Starter ahmedabbas90

    (@ahmedabbas90)

    Hi,

    No, the customer downloads report doesn’t work at all. See screenshot: https://prnt.sc/10zpctv. WordPress version and all plugins are up to date. There are more than a thousand orders of downloadable products and users download their products from their My Account page but still there showing no reord in downloads log.

    Thanks

    Thread Starter ahmedabbas90

    (@ahmedabbas90)

    The problem is when API is enabled in the product then the customer download log doesn’t work for that product. See screenshot: https://prnt.sc/10zqw6g

    Is there any way to show customer logs for API products?

    Thanks

    • This reply was modified 3 years, 11 months ago by ahmedabbas90.
Viewing 3 replies - 1 through 3 (of 3 total)
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