since 7.17.0 update analytics stopped working

Hi there,

It seems like your site has a JS error originating from a script loaded on your homepage that is preventing the tracking script from running correctly.

If you don’t know where that is coming from please reach out using the link below and we’ll try to help you pinpoint the issue.

https://www.monsterinsights.com/lite-support/

Thanks!
Why is it markes as resolved?
It is not.

So far it looks like a conflict with the complianz plugin.

I will get back and let you know when it is resolved.????

Hi, I’m having the same problem here https://www.kungfunnel.com and as far as I could see there is some kind of conflict with a RGPD compliance plugin I use (https://es.www.ads-software.com/plugins/adapta-rgpd/).

I only managed to get Analytics working properly with the previous version of Monsterinsights (7.16.2) and the previuos version of that pluging (1.0).

In order to test the cause of the problem, I also inserted the Analytics code in my wordpress. With these conditions, I should receive duplicated data (from Monsterinsights and the code). But:

1) If I use the latest Monsterinsight version and the latest RGPD version, I don’t receive any Analytics data.
2) If i use the latest Monsterinsight version and uninstall RGPD plugin, I can get Analytics information but data is not duplicated (I only receive it thanks to the wordpress code, If I delete the code there’s nothing via Monsterinsights).
3) If I use the previous version of Monsterinsight (7.16.2) and the latest version of RGPD, I don’t receive any data.
4) If I use the previous version of Monsterinsight (7.16.2) and the previous version of RGPD (1.0), vists are duplicated and that means that everything works fine in both sides (via the pluging and the code).

Definitely there’s something not working with RGPD latest version (I already informed the developer), but please check if there is any issue with version 7.17.0 because if that pluging is not active Analytics should be ok and it looks like it’s not unless you use the code.

Thanks for looking into it!

Hey,
First of all. It is logical they told me. Analytics should be blocked as long as people dont accept the cookies, that makes sence.
In our case it was clearly the integration with complianz.

So ill will mark this one as resolved too now.
It is better if you start a new topic.