JetPack Form Block Creating Fatal Error

Hi there

Are you still having trouble with this? I couldn’t find any Jetpack contact forms on your site. Could you provide a link to a page containing the form, so we can see the error message?

If you want it to remain private, you can also contact us via this contact form. If you choose to reach out directly, please include a link to this thread.

Thanks!

I am still experiencing this error. I deleted the pages with the forms because they just displayed the error. I created new pages without the forms.

Hi @deborah86,

I understand why you did this so that’s fine ??

However, if you want us to address the issue so you can keep using the Jetpack form, do let us know – we’re happy to help.

As my colleague mentioned earlier, if you want to remain private you can contact us via this contact form. Please remember to mention this thread!

Otherwise, we can mark this thread as solved.

My issue is not resolved. I am waiting for a fix to the block editor. The website is https://lazyjack.blog. I have removed the form block because the pages with the form block will not load. If a user visits these pages, an error is displayed to them.

Hello, there.

We would only be able to help troubleshoot the error if we could see it in action.

Would you be able to create a page with a form block just for testing, one that’s not on your menu (so your viewers won’t be finding it by accident) and then send us the link to that page? Then we can have a look. Thanks!

I created a page but I am not sure if it is visible. Like I stated before, I am unable to create new pages with the form block because the pages won’t save or publish. You can test if you can access the page below.

https://lazyjack.blog/form-block-test/

Thank you!

I can see the issue in action on your site, and I wonder if it may be a conflict between Jetpack’s form feature and the custom theme currently active on your site. Could you try to switch to a default theme like Twenty Twenty One for a few minutes, and see if the error remains?

Let us know how it goes.

@jeherve I am already using the Twenty Twenty theme.

Here is what I see on your site right now:

It looks like the sfwd-lms plugin you use on your site overwrites the active theme and sets up its own custom theme instead of the default one.

@jeherve That is for the LearnDash plugin. I will contact them. It is a paid plug-in I use.

Hi @deborah86, thanks for the followup.

I’m going to mark this thread as resolved now, but feel free to reach back out if you still need us. You can simply mark the Status as “not resolved” in the right sidebar if LearnDash suggests that this is indeed Jetpack-related.

Cheers!

I am having this issue on a new website that I don’t have linked to my JetPack account. The contact form is causing a fatal error. LearnDash is not installed on this website.

The link to the website is: https://woocommerce-593417-1919452.cloudwaysapps.com/contact

• This reply was modified 3 years, 3 months ago by deborah86.

Here is the debug information for the new website:

### wp-core ###

version: 5.8
site_language: en_US
user_language: en_US
timezone: America/Los_Angeles
permalink: /%postname%
https_status: true
multisite: false
user_registration: 1
blog_public: 0
default_comment_status: open
environment_type: production
user_count: 1
dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: /home/593417.cloudwaysapps.com/azecqmbtew/public_html
wordpress_size: 45.09 MB (47276506 bytes)
uploads_path: /home/593417.cloudwaysapps.com/azecqmbtew/public_html/wp-content/uploads
uploads_size: 504.42 KB (516523 bytes)
themes_path: /home/593417.cloudwaysapps.com/azecqmbtew/public_html/wp-content/themes
themes_size: 7.19 MB (7535131 bytes)
plugins_path: /home/593417.cloudwaysapps.com/azecqmbtew/public_html/wp-content/plugins
plugins_size: 181.52 MB (190332806 bytes)
database_size: 12.14 MB (12730368 bytes)
total_size: 246.42 MB (258391334 bytes)

### wp-dropins (1) ###

advanced-cache.php: true

### wp-active-theme ###

name: Twenty Twenty (twentytwenty)
version: 1.8
author: the WordPress team
author_website: https://www.ads-software.com/
parent_theme: none
theme_features: core-block-patterns, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, woocommerce, widgets-block-editor, web-stories, post-thumbnails, automatic-feed-links, custom-background, custom-logo, title-tag, html5, align-wide, responsive-embeds, customize-selective-refresh-widgets, editor-color-palette, editor-font-sizes, editor-styles, infinite-scroll, jetpack-content-options, jetpack-social-menu, jetpack-geo-location, custom-units, custom-line-height, custom-spacing, menus, widgets, editor-style
theme_path: /home/593417.cloudwaysapps.com/azecqmbtew/public_html/wp-content/themes/twentytwenty
auto_update: Enabled

### wp-themes-inactive (1) ###

Storefront: version: 3.7.0, author: Automattic, Auto-updates enabled

### wp-plugins-active (26) ###

Appointment Hour Booking: version: 9.4.94, author: CodePeople.net, Auto-updates enabled
bbPress: version: 2.6.6, author: The bbPress Contributors, Auto-updates enabled
Bing Webmaster Url Submission: version: 1.0.13, author: Bing Webmaster, Auto-updates enabled
Breeze: version: 1.2.4, author: Cloudways, Auto-updates enabled
BuddyPress: version: 9.0.0, author: The BuddyPress Community, Auto-updates enabled
CartFlows: version: 1.7.0, author: CartFlows Inc, Auto-updates enabled
GamiPress: version: 2.0.9, author: GamiPress, Auto-updates enabled
GamiPress - WooCommerce integration: version: 1.3.5, author: GamiPress, Auto-updates enabled
GamiPress - WP Courseware integration: version: 1.0.5, author: GamiPress, Auto-updates enabled
H5P: version: 1.15.3, author: Joubel, Auto-updates enabled
If-So: version: 1.5.4.2, author: If So Plugin, Auto-updates enabled
Jetpack: version: 10.0, author: Automattic, Auto-updates enabled
MalCare Security - Free Malware Scanner, Protection & Security for WordPress: version: 4.63, author: MalCare Security, Auto-updates enabled
Progressive WordPress (PWA): version: 2.1.13, author: Nico Martin, Auto-updates enabled
Sender.net email marketing: version: 2.0.3, author: Sender, Auto-updates enabled
Site Kit by Google: version: 1.38.0, author: Google, Auto-updates enabled
Squirrly SEO 2021 (Smart Strategy): version: 11.1.07, author: Squirrly SEO, Auto-updates enabled
Twentig: version: 1.3.4, author: Twentig, Auto-updates enabled
Uncanny Automator: version: 3.1.1, author: Uncanny Owl, Auto-updates enabled
Web Stories: version: 1.9.0, author: Google, Auto-updates enabled
WooCommerce: version: 5.5.2, author: Automattic, Auto-updates enabled
WooCommerce Blocks: version: 5.6.0, author: Automattic, Auto-updates enabled
WooCommerce Cart Abandonment Recovery: version: 1.2.13, author: CartFlows Inc, Auto-updates enabled
WooCommerce Stripe Gateway: version: 5.3.0, author: WooCommerce, Auto-updates enabled
Woo Commmerce Addon for WP Courseware: version: 1.4.6, author: Fly Plugins, Auto-updates enabled
WP Courseware: version: 4.8.5, author: Fly Plugins, Auto-updates enabled

### wp-media ###

image_editor: WP_Image_Editor_Imagick
imagick_module_version: 1687
imagemagick_version: ImageMagick 6.9.7-4 Q16 x86_64 20170114 https://www.imagemagick.org
imagick_version: 3.4.4
file_uploads: File uploads is turned off
post_max_size: 10M
upload_max_filesize: 10M
max_effective_size: 10 MB
max_file_uploads: 20
imagick_limits: 
	imagick::RESOURCETYPE_AREA: 2 GB
	imagick::RESOURCETYPE_DISK: 1.844674407371E+19
	imagick::RESOURCETYPE_FILE: 768
	imagick::RESOURCETYPE_MAP: 2 GB
	imagick::RESOURCETYPE_MEMORY: 996 MB
	imagick::RESOURCETYPE_THREAD: 1
imagemagick_file_formats: 3FR, AAI, AI, ART, ARW, AVI, AVS, BGR, BGRA, BGRO, BIE, BMP, BMP2, BMP3, BRF, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CRW, CUR, CUT, DATA, DCM, DCR, DCX, DDS, DFONT, DJVU, DNG, DOT, DPX, DXT1, DXT5, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, EXR, FAX, FILE, FITS, FRACTAL, FTP, FTS, G3, G4, GIF, GIF87, GRADIENT, GRAY, GROUP4, GV, H, HALD, HDR, HISTOGRAM, HRZ, HTM, HTML, HTTP, HTTPS, ICB, ICO, ICON, IIQ, INFO, INLINE, IPL, ISOBRL, ISOBRL6, J2C, J2K, JBG, JBIG, JNG, JNX, JP2, JPC, JPE, JPEG, JPG, JPM, JPS, JPT, JSON, K25, KDC, LABEL, M2V, M4V, MAC, MAGICK, MAP, MASK, MAT, MATTE, MEF, MIFF, MKV, MNG, MONO, MOV, MP4, MPC, MPEG, MPG, MRW, MSL, MSVG, MTV, MVG, NEF, NRW, NULL, ORF, OTB, OTF, PAL, PALM, PAM, PANGO, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG00, PNG24, PNG32, PNG48, PNG64, PNG8, PNM, PPM, PREVIEW, PS, PS2, PS3, PSB, PSD, PTIF, PWP, RADIAL-GRADIENT, RAF, RAS, RAW, RGB, RGBA, RGBO, RGF, RLA, RLE, RMF, RW2, SCR, SCT, SFW, SGI, SHTML, SIX, SIXEL, SPARSE-COLOR, SR2, SRF, STEGANO, SUN, SVG, SVGZ, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TTC, TTF, TXT, UBRL, UBRL6, UIL, UYVY, VDA, VICAR, VID, VIFF, VIPS, VST, WBMP, WMF, WMV, WMZ, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, YCbCr, YCbCrA, YUV
gd_version: 2.2.5
gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
ghostscript_version: 9.26

### wp-server ###

server_architecture: Linux 4.9.0-15-amd64 x86_64
httpd_software: Apache/2.4.25 (Debian)
php_version: 8.0.8 64bit
php_sapi: fpm-fcgi
max_input_variables: 2500
time_limit: 60
memory_limit: 128M
admin_memory_limit: 256M
max_input_time: 60
upload_max_filesize: 10M
php_post_max_size: 10M
curl_version: 7.52.1 OpenSSL/1.0.2u
suhosin: false
imagick_availability: true
pretty_permalinks: true
htaccess_extra_rules: true

### wp-database ###

extension: mysqli
server_version: 10.1.48-MariaDB-1~stretch
client_version: mysqlnd 8.0.8

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home/593417.cloudwaysapps.com/azecqmbtew/public_html/wp-content
WP_PLUGIN_DIR: /home/593417.cloudwaysapps.com/azecqmbtew/public_html/wp-content/plugins
WP_MEMORY_LIMIT: 40M
WP_MAX_MEMORY_LIMIT: 256M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: true
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_LOCAL_DEV: undefined
DB_CHARSET: utf8
DB_COLLATE: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable

### jetpack ###

site_id: 193478287
ssl_cert: No
time_diff: undefined
version_option: 10.0:1628067744
old_version: 9.9.1:1626898697
public: Public
master_user: No master user set.
current_user: #1 [email protected]
tokens_set: Blog 
blog_token: (tL^yXAqQF#@IA@SfCLqweT$Gr%qssU%
user_token: Not set.
version: 10.0
jp_plugin_dir: /home/593417.cloudwaysapps.com/azecqmbtew/public_html/wp-content/plugins/jetpack/
plan: free
protect_header: false
full_sync: {"started":"Thu, 01 Jan 1970 00:00:00 +0000","finished":"Thu, 01 Jan 1970 00:00:00 +0000","progress":[],"config":[]}
sync_size: undefined
sync_lag: 0 seconds
full_sync_size: undefined
full_sync_lag: 0 seconds
idc_urls: {"home":"https:\/\/woocommerce-593417-1919452.cloudwaysapps.com","siteurl":"https:\/\/woocommerce-593417-1919452.cloudwaysapps.com","WP_HOME":"","WP_SITEURL":""}
idc_error_option: false
idc_optin: true
cxn_tests: All Pass.

### buddypress ###

version: 9.0.0
active_components: Community Members, Extended Profiles, Account Settings, Friend Connections, Private Messaging, Activity Streams, Notifications, User Groups
template_pack: BuddyPress Nouveau 9.0.0
! hide-loggedout-adminbar: No
! bp-disable-account-deletion: Yes
! bp-disable-avatar-uploads: Yes
! bp-disable-cover-image-uploads: Yes
bp-enable-members-invitations: Yes
! bp-disable-profile-sync: Yes
! bp_restrict_group_creation: No
! bp-disable-group-avatar-uploads: Yes
! bp-disable-group-cover-image-uploads: Yes
! bp-disable-blogforum-comments: Yes
_bp_enable_heartbeat_refresh: Yes

### google-site-kit ###

version: 1.38.0
php_version: 8.0.8
wp_version: 5.8
reference_url: https://woocommerce-593417-1919452.cloudwaysapps.com
amp_mode: secondary
site_status: not-connected
user_status: not authenticated
verification_status: not-verified
connected_user_count: none
active_modules: site-verification, search-console
required_scopes: 
	openid: ?
	https://www.googleapis.com/auth/userinfo.profile: ?
	https://www.googleapis.com/auth/userinfo.email: ?
	https://www.googleapis.com/auth/siteverification: ?
	https://www.googleapis.com/auth/webmasters: ?
capabilities: 
	googlesitekit_authenticate: ?
	googlesitekit_setup: ?
	googlesitekit_view_posts_insights: ?
	googlesitekit_view_dashboard: ?
	googlesitekit_view_module_details: ?
	googlesitekit_manage_options: ?
enabled_features: 
	ga4setup: ?
	ideaHubModule: ?
	serviceSetupV2: ?
	userFeedback: ?
	userInput: ?
search_console_property: none

### web_stories ###

web_stories_version: 1.9.0
web_stories_db_version: 3.0.11
web_stories_amp_version: 2.1.3
web_stories_cdn_url: https://wp.stories.google/static/10
web_stories_dev_mode: false
web_stories_theme_support: Enabled
web_stories_enabled_experiments: 
	Bulk video optimization: Enabled
	Checklist companion: Enabled
	Quick action menus: Enabled
	GIF optimization: Enabled
web_stories_libxml_version: 2.9.12

Hi there,

I checked your site and currently, the Jetpack is not connected. However, I can see Jetpack in the debug information that you have provided. Is the issue again appearing with Jetpack Form Block?

• Did you try to check after deactivating all plugins except Jetpack?

• Did you get the same result? Could you please share the error that you got? Please copy and paste the full error.

Looking forward to your reply. ??

@bizanimesh

Is the issue again appearing with Jetpack Form Block?

Yes

Did you try to check after deactivating all plugins except Jetpack?
Yes. The If-So plugin seems to conflict with the JetPack form block.

Did you get the same result? Could you please share the error that you got? Please copy and paste the full error.

There has been a critical error on this website. Please check your site admin email inbox for instructions.

Learn more about troubleshooting WordPress.

• This reply was modified 3 years, 3 months ago by deborah86.