No, I haven’t called them yet- trying to troubleshoot first. I tried another ftp (although not a program but a add-on) and had the same and worse. Fireftp would upload a plugin, show it in the correct folder, but when I went to the plugins page in WP it is not there. I also had trouble adding one of my sites that is hosted with someone different than my other one- it just wouldn’t take the username and password.
If it is a permissions issue, you would think I would have had trouble uploading a long time ago- but that’s not the case. I’ve been happily using FileZilla for a few weeks now- trying all kinds of plugins and themes with no problems with one of my sites. When I started another site with a different hosting company not long after, the problems started- so I guess I’ll call them because I’ve tried everything, including reinstalling both FileZilla and WP- nothings working and no one knows what to say about it.