Confirm subscription not sent

  • Resolved keithshang

    (@keithshang)


    3 years, 10 months ago

    After customer opt in to my mailing list, there isn’t a double opt in mail sent to them.

    I had to manually click resend, but it only worked for 1 out of 2 emails I tried.

    Any ways to resolve this?

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi!

    If you’re sending your emails with our own sending method, the double opt-in is enabled by default. Are you using a third-party sending method or ours?

    Can you also let us know what’s the URL of your site? So we can take a look at your account.

    • This reply was modified 3 years, 10 months ago by dromero20.

    Hiya, I also have the same problem.

    The Subscriber does not receive a Confirmation Email to allow them to double opt-in.

    I am using the Mailpoet3 sending method.

    Hi @keithshang,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    @ddixon62, please open a separate thread for your issue and mention your site’s URL there.

    Cheers!

Viewing 3 replies - 1 through 3 (of 3 total)
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