Fatal danger: Elementor Pro 3.2 update vs BetterDocs

  • Resolved zevrix

    (@zevrix)


    3 years, 10 months ago

    Just wanted to warn everybody who use BetterDocs plugin of the fatal danger of Elementor 3.2 upgrade. This is sure a BetterDocs issue rather than Elementor:

    I installed BetterDocs for testing a month ago.

    Today I upgraded my Elementor Pro to 3.2.

    Immediately my WordPress site was corrupted and disabled – both admin site AND the website itself.

    Instead I got an error message that started with:

    Fatal error: Uncaught Error: Class ‘ElementorPro\Modules\ThemeBuilder\Documents\Single_Base’ not found in /homepages/2/d200688780/htdocs/clickandbuilds/…/wp-content/plugins/betterdocs/includes/elementor/betterdocs-single-docs.php:20 Stack trace: #0 /homepages/2/d200688780/htdocs/clickandbuilds/…/wp-content/plugins/

    Fortunately, I could understand that it’s related somehow to BetterDocs.

    I went to my FTP and deleted the betterdocs folder from plugins folder. Everything went back to normal after this. Whew.

    Needless to say I went through a few minutes of unpleasant shock – as my company and website is how I make living!

    Well hope it helps someone.

    Leo

    • This topic was modified 3 years, 10 months ago by zevrix.
    • This topic was modified 3 years, 10 months ago by zevrix.
Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi @zevrix,

    This is Rafin from the BetterDocs team. Anyways, I am very sorry to hear the issue you have faced with our plugin.

    Anyways, the error you have encountered seems very strange and shouldn’t be happening. Would you mind sharing your system info with us so that we can cross-check and resolve this issue asap?

    To share your system info, simply just navigate to your WordPress Dashboard -> Elementor -> System Info.

    This would help us to debug the error and help resolve the issue asap.

    For further support, you can contact our team by emailing us here: support[at]wpdeveloper[dot]net

    Thank you!

    Thread Starter zevrix

    (@zevrix)

    Thanks Rafin,

    I sent you the info via your support email.

    Leo

    “Hi,Since you are using our Pro features on your website, you’ll need to open a support ticket at my.elementor.com.

    www.ads-software.com rules state that commercial products are not supported here.”

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Fatal danger: Elementor Pro 3.2 update vs BetterDocs’ is closed to new replies.