Conflict w/ Avada

Hello, @sharingsunshine_wp
We will re-test the Avada theme and CleanTalk Anti-Spam. We will contact you within 1-3 business days.
The link you saw in another thread is for contacting us via our private Ticket System: https://cleantalk.org/my/support/open. You could create a ticket, but it is not necessary. We are already working on the issue and we will write you back with the results here in this conversation.

Hello, @sharingsunshine_wp

Unfortunately, we couldn’t reproduce the issue. All Avade theme settings change fine. Can you, please, explain us step-by-step how to reproduce the issue?

Also, let us know your Avada version.

• This reply was modified 3 years, 10 months ago by amagsumov.

Hello,

We’ve made fixes. You can install a fixed version:

https://github.com/CleanTalk/wordpress-antispam/releases/download/fix-version/cleantalk-spam-protect.zip

To install a fixed version you please do the following:

1 Go to WordPress Administrator Panel —> Plugins.

2 Find the plugin “Spam Protection by CleanTalk” —> Deactivate.

3 After the automatic page refreshing find the plugin again “Spam Protection by CleanTalk” —> Delete. Confirm “Yes, delete these files”.

4 Download the plugin by the link (https://github.com/CleanTalk/wordpress-antispam/releases/download/fix-version/cleantalk-spam-protect.zip)

5 Go to Plugins —> Add New —> Upload Plugin.

6 Choose the downloaded archive and press “Install Now”.

7 After the installation, activate the plugin, make sure that the access key matches the key from your CleanTalk Control Panel (https://cleantalk.org/my/).

8 (Optional) Test the protection by making a registration using the blacklisted e-mail [email protected].

Hello,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.