2nd Address line is missing

  • Resolved vermicide

    (@vermicide)


    3 years, 10 months ago

    I’m having a problem with Woocommerce & PayPal checkout, I’m receiving orders without the 2nd address line.

    Here is my test:

    I added a 2nd address line inside PayPal checkout:
    https://www.staging1.instant-beauty.co.uk/wp-content/uploads/2020/12/1.jpg

    website’s checkout-page collected the 2nd address line from PayPal checkout:
    https://www.staging1.instant-beauty.co.uk/wp-content/uploads/2020/12/2.jpg

    Order received without the 2nd address line:
    https://www.staging1.instant-beauty.co.uk/wp-content/uploads/2020/12/3.jpg

    please click on the links for more clarification!

    Already tried:
    1. changing theme / disable all plugins except Woocommerce
    2. updating WP/WC/plugins
    3. installing all different PayPal checkout plugins available
    4. contacting support: Paypal developers, checkout plugins, theme and google to find a fix, all of them pointed me to Woocommcere.
    5. PayPal support sent me that:
    Thank you for contacting PayPal Merchant Technical Support. I am happy to assist with your question.
    I understand this is a frustrating situation. Your third party shopping cart determines what details are actually passed over to PayPal to process in the API calls. Unfortunately, we are not receiving the 2nd address line from your carts API calls. Please work with them to correct this.

    Please help me fix the problem, I’m losing money & customers every day now.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Shohan Hossain Nabil – a11n

    (@sohanhossain)

    Hi there!

    It’s been a while since you posted this topic and you might have already found a solution for this.

    If you haven’t yet, please let us know and we will look further into this.

    Thanks.

    Plugin Support Shohan Hossain Nabil – a11n

    (@sohanhossain)

    Hi there,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here when you are ready to continue.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘2nd Address line is missing’ is closed to new replies.

Tags