Hi @claracolorincolorado
Thanks for reaching out about the Jetpack error message you saw there. I can also see that when testing the Jetpack connection on your site. The issue isn’t that the SSL certificate isn’t working, but instead that our servers can’t connect to your site because Jetpack cannot verify the SSL certificate.
Only your host can fix that. What I’d recommend is to ask them to configure the site’s webserver to supply the entire SSL certificate chain.
The information below may be helpful to share with the hosting company:
The problem is that OpenSSL doesn’t recognize the site certificate’s ‘Certificate Authority’s (CA)’ certificate. The URL works in most browsers because they allow for certificate discovery by reading the “Authority Information Access” metadata from the certificate, which contains a URL from which the browser can download the CA’s certificate. OpenSSL does not do this, however.
The best solution is to configure the webserver to supply the entire SSL certificate chain, rather than just the site’s own certificate. Sending the entire chain will also make the site more compatible with older (and some mobile) browsers.
This link shows a report about the SSL certificate. The host may or may not need this, but I thought it could be helpful:
https://www.ssllabs.com/ssltest/analyze.html?d=www.claracolorincolorado.com
If you still notice any errors after that has been fixed, do let us know (as well as what other issues you may be experiencing on your site incase they are related).
