product posted twice. One with an image and one without

Hi @orionaselite,

Can you give us more information about how these products are being created? For instance, are they products which are being duplicated from an already-existing product?

Are the products’ SKUs being changed from one SKU to another?

Additionally, could you please send a copy of the site’s System Status Report? You can find it by going to your admin Dashboard and selecting WooCommerce > Status.

From there, select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here.

@tijosh thanks for the reply, Let me try and answer your questions. Just to say this again the issue is that when I add a new product the product is fine in Woocommerce but on facebook it gets posted twice one with an image and one without. In woocommerce them image is there.

1. On the Woocommerce side is where the products are being created. All we are doing is clicking add new and doing the data entry. In woocommerce everything is fine. On facebook is where the issue is.
2. Sku aren’t being changed. woocommerce is fine

3. System report

### WordPress Environment ###

WordPress address (URL): https://matis-cyprus.com
Site address (URL): https://matis-cyprus.com
WC Version: 5.2.2
REST API Version: ? 5.2.2
WC Blocks Version: ? 4.7.2
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 2.1.5
Log Directory Writable: ?
WP Version: 5.7.1
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: nginx/1.18.0
PHP Version: 7.4.16
PHP Post Max Size: 128 MB
PHP Time Limit: 60
PHP Max Input Vars: 2000
cURL Version: 7.29.0
NSS/3.53.1

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.4.18-MariaDB
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.2.2
WC Database Prefix: V51ro_
Total Database Size: 228.51MB
Database Data Size: 177.23MB
Database Index Size: 51.28MB
V51ro_woocommerce_sessions: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
V51ro_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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V51ro_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.17MB + Engine InnoDB
V51ro_woocommerce_order_items: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
V51ro_woocommerce_order_itemmeta: Data: 0.19MB + Index: 0.25MB + Engine InnoDB
V51ro_woocommerce_tax_rates: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
V51ro_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
V51ro_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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V51ro_posts: Data: 4.52MB + Index: 1.30MB + Engine InnoDB
V51ro_rank_math_404_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
V51ro_rank_math_analytics_gsc: Data: 1.31MB + Index: 0.55MB + Engine InnoDB
V51ro_rank_math_analytics_objects: Data: 0.13MB + Index: 0.06MB + Engine InnoDB
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V51ro_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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V51ro_term_relationships: Data: 1.45MB + Index: 0.30MB + Engine InnoDB
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V51ro_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
V51ro_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
V51ro_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
V51ro_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
V51ro_wc_customer_lookup: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
V51ro_wc_download_log: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
V51ro_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
V51ro_wc_order_product_lookup: Data: 0.05MB + Index: 0.11MB + Engine InnoDB
V51ro_wc_order_stats: Data: 0.02MB + Index: 0.14MB + Engine InnoDB
V51ro_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
V51ro_wc_product_meta_lookup: Data: 0.36MB + Index: 0.67MB + Engine InnoDB
V51ro_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
V51ro_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
V51ro_wc_webhooks: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
V51ro_wdr_order_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
V51ro_wdr_order_item_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
V51ro_wdr_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
V51ro_wfblockediplog: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
V51ro_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
V51ro_wfconfig: Data: 3.30MB + Index: 0.00MB + Engine InnoDB
V51ro_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
V51ro_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
V51ro_wffilemods: Data: 25.58MB + Index: 0.00MB + Engine InnoDB
V51ro_wfhits: Data: 1.02MB + Index: 0.20MB + Engine InnoDB
V51ro_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
V51ro_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
V51ro_wfknownfilelist: Data: 8.52MB + Index: 0.00MB + Engine InnoDB
V51ro_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
V51ro_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
V51ro_wflogins: Data: 0.39MB + Index: 0.14MB + Engine InnoDB
V51ro_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
V51ro_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
V51ro_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
V51ro_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
V51ro_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
V51ro_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
V51ro_wfstatus: Data: 0.14MB + Index: 0.09MB + Engine InnoDB
V51ro_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
V51ro_woof_query_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
V51ro_woof_stat_buffer: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
V51ro_woof_stat_tmp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
V51ro_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
V51ro_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
V51ro_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
V51ro_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

### Post Type Counts ###

attachment: 5498
br_product_filter: 3
ct_ugdpr_service: 1
custom_css: 2
et_body_layout: 14
et_pb_layout: 13
et_template: 15
et_theme_builder: 1
nav_menu_item: 62
page: 26
post: 1
product: 639
product_variation: 1951
shop_order: 88
ufaq: 10
wc_order_email: 1
wc_order_status: 8
wcct_countdown: 8
yith-wccos-ostatus: 1
ywdpd_discount: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (53) ###

ManageWP - Worker: by GoDaddy – 4.9.8
WPML Multilingual CMS: by OnTheGoSystems – 4.4.10
Divi Login: by Gritty Social – 1.0
Advanced Woo Search PRO: by ILLID – 2.25
All-in-One WP Migration: by ServMask – 7.41
Analytify - Gooogle Analytics Dashboard Widget: by Analytify – 2.0.0
Antispam Bee: by pluginkollektiv – 2.9.4
Better Search Replace: by Delicious Brains – 1.3.4
GDPR Cookie Consent: by WebToffee – 2.0.1
Aspen Footer Editor: by Aspen Grove Studios – 2.1.7
Divi Product Carousel Module: by Divi Life — Tim Strifler – 1.0
Divi Icon Party: by Divi Space – 1.1.6
Enable jQuery Migrate Helper: by The WordPress Team – 1.3.0
Facebook for WooCommerce: by Facebook – 2.4.0
Font Awesome: by Font Awesome – 4.0.0-rc22
GPLVault Update Manager: by GPL Vault – 3.4.1
Hide Shipping Method For WooCommerce Pro: by theDotstore – 1.0.8
Jetpack by WordPress.com: by Automattic – 9.6.1
Fixed Widget: by Thomas Maier
Max Bond – 5.3.0

Remove Uppercase Accents: by Giorgos Sarigiannidis – 1.1.1
Rank Math SEO: by Rank Math – 1.0.62
ShortPixel Image Optimizer: by ShortPixel – 4.21.2
Square Thumbnails: by ILMDESIGNS – 1.1.0
Category Order and Taxonomy Terms Order: by Nsp-Code – 1.5.7.5
Ultimate FAQs: by Etoile Web Design – 2.0.12
Widget Importer & Exporter: by ChurchThemes.com – 1.6
Woocommerce delete product images: by Husain Ahmed – 1.0.2
Woo Product Category Discount: by WooExtend – 3.3
Variation Swatches for WooCommerce: by Emran Ahmed – 1.1.15.1
WooCommerce Email Customizer: by WooCommerce – 1.2.0
WooCommerce Instagram: by Themesquad – 3.4.5
JCC Payment Gateway for WooCommerce: by JCC – 1.0.0
WooCommerce Multilingual: by OnTheGoSystems – 4.11.5
WOOF - WooCommerce Products Filter: by realmag777 – 2.2.4
WooCommerce Variation Swatches and Photos: by Element Stark – 3.1.3
WooCommerce: by Automattic – 5.2.2
Wordfence Security: by Wordfence – 7.5.2
Analytify Pro: by WPBrigade – 4.0.1
Analytify - WooCommerce Tracking: by WPBrigade – 4.0.0
Analytify - Google Analytics Dashboard: by Analytify – 4.0.2
WP File Manager: by mndpsingh287 – 7.1.1
WP Image Zoom: by SilkyPress – 1.46
WP Mail SMTP: by WPForms – 2.7.0
WP Rocket: by WP Media – 3.8.8
WPML Media: by OnTheGoSystems – 2.6.4
WPML String Translation: by OnTheGoSystems – 3.1.8
WPML Translation Management: by OnTheGoSystems – 2.10.6
YITH WooCommerce Brands Add-on Premium: by YITH – 1.4.2
YITH WooCommerce Checkout Manager: by YITH – 1.5.0
YITH WooCommerce Custom Order Status Premium: by YITH – 1.2.9
YITH Pre-Order for WooCommerce Premium: by YITH – 1.5.12
YITH WooCommerce Quick View Premium: by YITH – 1.7.0
YITH WooCommerce Wishlist: by YITH – 3.0.21

### Inactive Plugins (0) ###

### Dropin Plugins (2) ###

advanced-cache.php: advanced-cache.php
maintenance.php: maintenance.php

### Must Use Plugins (1) ###

ManageWP - Worker Loader: by GoDaddy –

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: left
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: simple (simple)
grouped (grouped)
variable (variable)
external (external)

Taxonomies: Product Visibility: exclude-from-search (exclude-from-search)
exclude-from-catalog (exclude-from-catalog)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #725 - /shop-gr/
Cart: #726 - /%ce%ba%ce%b1%ce%bb%ce%b1%ce%b8%ce%b9/
Checkout: #727 - /%cf%84%ce%b1%ce%bc%ce%b5%ce%af%ce%bf/
My account: #728 - /%ce%bf-%ce%bb%ce%bf%ce%b3%ce%b1%cf%81%ce%b9%ce%b1%cf%83%ce%bc%ce%bf%cf%83-%ce%bc%ce%bf%cf%85/
Terms and conditions: #973 - /%cf%8c%cf%81%ce%bf%ce%b9-%cf%80%cf%81%ce%bf%cf%8b%cf%80%ce%bf%ce%b8%ce%ad%cf%83%ce%b5%ce%b9%cf%82/

### Theme ###

Name: RoyalCommerce
Version: 1.1
Author URL: https://divilife.com
Child Theme: ?
Parent Theme Name: Divi
Parent Theme Version: 4.9.4
Parent Theme Author URL: https://www.elegantthemes.com
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 3,956
Oldest: 2021-03-27 22:01:26 +0000
Newest: 2021-04-25 12:02:06 +0000

Failed: 16,147
Oldest: 2020-09-26 20:11:43 +0000
Newest: 2021-03-11 10:10:41 +0000

Pending: 2
Oldest: 2021-04-25 12:17:06 +0000
Newest: 2021-04-29 21:42:37 +0000

### Status report information ###

Generated at: 2021-04-25 15:03:01 +03:00

Hi @orionaselite

Thanks for providing the Status Report.

This kind of problem is usually caused by a conflict with your theme or with another plugin.
?
The best way to determine this is to:

• Temporarily switch your theme to Storefront
• Disable all plugins except for WooCommerce and Facebook for WooCommerce
• Repeat the action that is causing the problem

If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

My issue is the same as described here and as such disabling plugins or switching themes will not help. Just as an FYI

Hi @orionaselite

Okay, so it seems that you are still having the issue?

I am re-opening this thread again so we can continue the troubleshooting.

I checked your System status report and found the following items:

• PHP Time Limit: 60
• WP Rocket

Please do the following steps:

• 0. Clear your cache created by WP Rocket
• 1. Increase the PHP time limit from 60 to 1200, this is to ensure we can avoid timeouts when the extension is doing resync next time since timeout could result in broken and incomplete sync. Possibly, some of the products with no images are caused by incomplete sync process, the plugin got the time out before fully processing the sync completely. Here is the guide to change the setting: https://wpastra.com/docs/increase-php-time-limit-wordpress-sites/
• 2. Please clear WooCommerce transient data, it’s cached data that we want to clear to ensure it’s not interfering with a proper product sync, you can do that by going here?WP Admin > WooCommerce > Status > Tools > WooCommerce transients?> Click – Clear Transients (Button on right)
• 3. You can do a manual resync to resolve those images in Facebook catalog that have no images or delete them from the catalog manually. To do manual resync (provided you have done PHP time limit and transient data clearing), navigate to Marketing > Facebook > Product sync, click Sync products

I hope that helps, let me know how it goes.

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.